Import file not working

@wrathyimp are there any errors showing in the browser console when this happens? Also can you give me the browser and OS that you are using?

I used the CSV import yesterday and wasn’t seeing any issues so hoping it’s something specific.

I tried firefox and chrome both are same, when clicking on select file button, nothing happens.
Also no error popup. Tried the Chart.js Settings >> Default Chart.js Theme >> Highcharts 4.x; no change.

None of the theme settings or otherwise are likely culprits.

There’s JS involved in the functionality so something has to be circumventing that or there’s a JS error occurring. I’m unable to duplicate the issue myself so I need more information to know what’s actually going on.

If you’re comfortable with me accessing the admin panel of your site you could give me a temporary login/pass.

My email address is:

jamie AT methnen.com

If not I need a lot more detail.

1. Can you see any errors in the browser console after clicking the Select File button? There’s some good directions on how to see your console here: https://balsamiq.com/support/faqs/browserconsole/

2. You mention both Chrome and Firefox, what operation system though? Windows? Mac? Linux? Etc…

3. Any browser extensions that you have active across both browsers? Ad blockers perhaps? I’ve seen those occasionally get to aggressive and block legitimate code.

4. Any other details you might be able to provide.

Closing do to lack of followup from OP.