import failure

  • Hi,
    I’m trying the free version, to evaluate before purchase, and am running into import issues that I’m hoping you might be able to help with. I created an import template by posting one FAQ, then exporting it to an xlxs format. I then deleted the content from the second row, keeping the header row as is. I added content under each header. When I tried to import the xlxs file, I got this error:
    Fatal error: Call to undefined method PHPExcel_Calculation::unsetInstance() in /var/www/goauctionzoom/staging-site/wp-content/plugins/ultimate-faqs/PHPExcel/Classes/PHPExcel.php on line 390
    When I try to use csv version, I get this error:
    Warning: DOMDocument::loadHTML(): htmlParseCharRef: invalid xmlChar value 2013266080 in Entity, line: 3 in /var/www/goauctionzoom/staging-site/wp-content/plugins/ultimate-faqs/PHPExcel/Classes/PHPExcel/Reader/HTML.php on line 495 Warning: DOMDocument::loadHTML(): htmlParseCharRef: invalid xmlChar value 2013266080 in Entity, line: 6 in /var/www/goauctionzoom/staging-site/wp-content/plugins/ultimate-faqs/PHPExcel/Classes/PHPExcel/Reader/HTML.php on line 495 Warning: DOMDocument::loadHTML(): error parsing attribute name in Entity, line: 8 in /var/www/goauctionzoom/staging-site/wp-content/plugins/ultimate-faqs/PHPExcel/Classes/PHPExcel/Reader/HTML.php on line 495 Warning: DOMDocument::loadHTML(): htmlParseCharRef: invalid xmlChar value 2013266066 in Entity, line: 9 in /var/www/goauctionzoom/staging-site/wp-content/plugins/ultimate-faqs/PHPExcel/Classes/PHPExcel/Reader/HTML.php on line 495 Warning: DOMDocument::loadHTML(): htmlParseCharRef: invalid xmlChar value 2013266066 in Entity, line: 9 in /var/www/goauctionzoom/staging-site/wp-content/plugins/ultimate-faqs/PHPExcel/Classes/PHPExcel/Reader/HTML.php on line 495 Warning: DOMDocument::loadHTML(): htmlParseCharRef: invalid xmlChar value 2013266066 in Entity, line: 11 in /var/www/goauctionzoom/staging-site/wp-content/plugins/ultimate-faqs/PHPExcel/Classes/PHPExcel/Reader/HTML.php on line 495 Warning: DOMDocument::loadHTML(): htmlParseCharRef: invalid xmlChar value 2013266080 in Entity, line: 16 in /var/www/goauctionzoom/staging-site/wp-content/plugins/ultimate-faqs/PHPExcel/Classes/PHPExcel/Reader/HTML.php on line 495 Warning: DOMDocument::loadHTML(): htmlParseCharRef: invalid xmlChar value 2013266066 in Entity, line: 18 in /var/www/goauctionzoom/staging-site/wp-content/plugins/ultimate-faqs/PHPExcel/Classes/PHPExcel/Reader/HTML.php on line 495 Warning: DOMDocument::loadHTML(): htmlParseCharRef: invalid xmlChar value 2013266080 in Entity, line: 22 in /var/www/goauctionzoom/staging-site/wp-content/plugins/ultimate-faqs/PHPExcel/Classes/PHPExcel/Reader/HTML.php on line 495 Warning: DOMDocument::loadHTML(): htmlParseCharRef: invalid xmlChar value 2013266080 in Entity, line: 23 in /var/www/goauctionzoom/staging-site/wp-content/plugins/ultimate-faqs/PHPExcel/Classes/PHPExcel/Reader/HTML.php on line 495 Warning: DOMDocument::loadHTML(): htmlParseCharRef: invalid xmlChar value 2013266080 in Entity, line: 24 in /var/www/goauctionzoom/staging-site/wp-content/plugins/ultimate-faqs/PHPExcel/Classes/PHPExcel/Reader/HTML.php on line 495 Warning: DOMDocument::loadHTML(): htmlParseCharRef: invalid xmlChar value 2013266067 in Entity, line: 29 in /var/www/goauctionzoom/staging-site/wp-content/plugins/ultimate-faqs/PHPExcel/Classes/PHPExcel/Reader/HTML.php on line 495 Warning: DOMDocument::loadHTML(): htmlParseCharRef: invalid xmlChar value 2013266068 in Entity, line: 29 in /var/www/goauctionzoom/staging-site/wp-content/plugins/ultimate-faqs/PHPExcel/Classes/PHPExcel/Reader/HTML.php on line 495 Warning: DOMDocument::loadHTML(): htmlParseCharRef: invalid xmlChar value 2013266080 in Entity, line: 29 in /var/www/goauctionzoom/staging-site/wp-content/plugins/ultimate-faqs/PHPExcel/Classes/PHPExcel/Reader/HTML.php on line 495 Warning: DOMDocument::loadHTML(): htmlParseCharRef: invalid xmlChar value 2013266066 in Entity, line: 29 in /var/www/goauctionzoom/staging-site/wp-content/plugins/ultimate-faqs/PHPExcel/Classes/PHPExcel/Reader/HTML.php on line 495 Warning: DOMDocument::loadHTML(): htmlParseCharRef: invalid xmlChar value 2013266066 in Entity, line: 29 in /var/www/goauctionzoom/staging-site/wp-content/plugins/ultimate-faqs/PHPExcel/Classes/PHPExcel/Reader/HTML.php on line 495 Warning: DOMDocument::loadHTML(): htmlParseCharRef: invalid xmlChar value 2013266080 in Entity, line: 29 in /var/www/goauctionzoom/staging-site/wp-content/plugins/ultimate-faqs/PHPExcel/Classes/PHPExcel/Reader/HTML.php on line 495 Warning: Invalid argument supplied for foreach() in /var/www/goauctionzoom/staging-site/wp-content/plugins/ultimate-faqs/Functions/EWD_UFAQ_Import.php on line 79 Fatal error: Call to undefined method PHPExcel_Calculation::unsetInstance() in /var/www/goauctionzoom/staging-site/wp-content/plugins/ultimate-faqs/PHPExcel/Classes/PHPExcel.php on line 390

    Any thoughts on what might be causing this or how to fix it?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi burnstuff,

    What version of PHP are you using?

    Thread Starter burnstuff

    (@burnstuff)

    Hi,
    Thank you for the support response!
    I am using 5.6 on the live site, but i was testing FAQ on the staging site on wpstagecoach.com. I think they use 7. I installed faq on the live site and it imported okay, just didn’t include the categories but that’s not a problem as I could add them in manually without too much trouble.
    I might have to move up to 7 soon though, on the live server. Do you expect the plugin to function well when I do? I don’t think I’ll be importing again, now that I have the bulk of them in there.

    Best,
    J

    Hi J,

    Thank you for confirming that. It looks like we just need to update the version of PHPExcel included with the plugin. We’ll put out an update shortly including that. After that, the import should work fine with PHP 7.

Viewing 3 replies - 1 through 3 (of 3 total)
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