Import Error

  • Resolved brendanroach

    (@brendanroach)


    10 months, 2 weeks ago

    Hi
    I am getting an error message when when I am trying to import reviews from another website

    1. I am importing from my own website
    2. I am using the new template provided.
    3. I keep getting “incorrect date format” error message
    4. My WordPress setting for date are 07/05/2024 d/m/Y time 3:19 pm g:i a

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Gemini Labs

    (@geminilabs)

    If you used the Export Reviews tool to export your reviews to a CSV file, the date format option to select when importing is:

    2021-01-13 12:00:00

    • This reply was modified 10 months, 2 weeks ago by Gemini Labs.
    Thread Starter brendanroach

    (@brendanroach)

    Hi, Yes I am using the Export Reviews Tool.

    Thanks, The file is now importing with the correct date format and all other data.

    However, the categories (assigned_terms) is now blank

    Even when I cut and paste the data into the template or manual type the number in

    PS I am using Excel with a PC

    Plugin Author Gemini Labs

    (@geminilabs)

    Go to the Site Reviews > Categories page, open the screen options and enable the TID and TTID columns. Are both values the same for each category, or are they different?

    Thread Starter brendanroach

    (@brendanroach)

    The TID and TTID have different values in the two sites

    e.g. Axx.global (importing site) has TID and TTID value of 1772

    Axx.edu.au (exporting site) has TID and TTID value of 107

    Plugin Author Gemini Labs

    (@geminilabs)

    Are you using the correct Site Reviews category IDs in your CSV file that correspond to the Category IDs of the site you are importing reviews to?

    Thread Starter brendanroach

    (@brendanroach)

    Hi,

    I will give you an example to answer your question.

    We have a whole of site review category

    That ID is 113 on axx.edu.au (the exporting site)

    That ID is 1693 in axx.global (the importing site)

    PS We have used the WordPress import / Export feature up until now, but it is timing out because the file size is too large, I think.

    Plugin Author Gemini Labs

    (@geminilabs)

    Did you adjust the assigned_terms column values in your CSV file to use the correct term IDs used on your second website?

Viewing 7 replies - 1 through 7 (of 7 total)
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