Import csv-products not allowed

  • Resolved adrianwackernah

    (@adrianwackernah)


    4 years, 1 month ago

    I have this since I tried yesterday importing products in a csv file which was exported from other site. I get from WordPress the message that csv files can not be uploaded for security reasons.

    What I did: export products from site A and tried importing csv file into site B.

    My last import same way was on Sep. 24 this year.

    I talked to hosting support if they did change server settings because of this but they did not.

    I checked this on staging site too with only WC activated. WP 5.5.1, WC 4.5.2, PHP 7.4.10

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi there,

    > csv files can not be uploaded for security reasons.

    Can you try installing https://wordpress.com/plugins/disable-real-mime-check/ to upload the file with the extension.

    After that, you can deactivate the plugin at My Site → Tools → Plugins → Installed Plugins if you do not need to upload any more files with the extension.

    Thread Starter adrianwackernah

    (@adrianwackernah)

    Hi @kosiew
    that’s not the case. I did upload csv-file by ftp and gave WC product importer the path and filename. But this way is not as it should.

    I wrote this bug because few weeks before I could upload and so on import csv files.

    Hi there,

    The mime check issue was solved in https://github.com/woocommerce/woocommerce/issues/22208.

    On my site, I could upload and import csv without requiring the Disable Mime Check plugin.

    Your issue is likely specific to your site.

    Thread Starter adrianwackernah

    (@adrianwackernah)

    Well you are right in parts. I talked to support at woocommerce.com too and they found that at import the title and description field had content in them which broke import. This should not happen, because imported file was exported product file from another site and was not edited in any way. So, it seems that some characters are not allowed at importer within admin of WC. But file itself and its content were OK as I imported from file uploaded before by ftp to server.

    Its a bit of mismatch.

    Hi there,

    > talked to support at woocommerce.com too and they found that at import the title and description field had content in them which broke import.

    Can you tell me the chat or ticket reference so I can check this for you?

    Thread Starter adrianwackernah

    (@adrianwackernah)

    Hi @kosiew
    sorry no. It was a chat and I did not save it.

    Hi there,

    If you can reproduce the error, can you get into chat or open a ticket with us?

    In the meantime, I’m going to mark this as resolved. I look forward to hearing from you in chat or ticket.

Viewing 7 replies - 1 through 7 (of 7 total)
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