Imperial Measurement Categories and Filters

  • Resolved number77

    (@number77)


    2 years, 3 months ago

    Hi,

    I hope someone can help with this, as it’s driving me nuts…

    I have 2 kinds of product measurement (categories) set up in my store – metric ie. 12mm and UK imperial ie. 1/2″. I also have product filters set up for these measurements and both kinds of measurement display perfectly well in the filter bar (along with applicable product counts), however, only the metric measurement filtering returns any results, the imperial measurement filtering returns nothing – “No products were found matching your selection.”.

    Do you know of a reason as to why this would be please and more importantly how I can resolve this issue? ??

    Many thanks

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  • Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    Hi @number77,

    You haven’t provided a link to your site, so we’re not able to take a look and formulate a hypothesis.

    It also sounds like you’re trying to filter products by categories rather than by attributes, which would indicate that you’ve either misunderstood how the filter is supposed to work or you’re using some other plugin to provide the capability to filter based on product categories.

    In order for us to get a good idea of what’s going on here, please provide a link to the page where the filter is visible so we can see what’s happening.

    You’ll also want to provide your site’s System Status Report. You can find it by going to “WooCommerce → Status” in your site’s WP-Admin.

    Click on “Get system report” and then “Copy for support”. Once you’ve done that, paste the contents in a .txt file and upload that to Dropbox, Google Drive, or some other such service and then paste the link to that file here.

    You can also take a look at the documentation here that covers the widgets that come with WooCommerce by default, which include widgets to filter your products by price or by attribute – https://woocommerce.com/document/woocommerce-widgets/

Viewing 1 replies (of 1 total)
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