Immediate Attention Needed: Videos Stuck on Buffering

  • Resolved rashidd

    (@rashidd)


    4 months, 2 weeks ago

    I have tried everything, but the buffering issue persists. My internet speed is excellent, so this problem seems to be on the plugin end. This is urgent, and I need it resolved promptly—please help me get back to a smooth experience.

    Click the link to watch video
    https://streamable.com/mmgy3i

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi Rashidd,

    Thank you for reaching out and sharing the video!

    Kindly check if there might be any conflicts between Tutor LMS and other plugins installed on your site. Sometimes, other plugins can interfere with the performance of video playback.

    If the issue persists and no conflicts are found, we recommend temporarily disabling the Tutor player for YouTube. This may help in resolving the buffering issue.

    Please let us know how it goes, and feel free to reach out if you need further assistance.

    Best regards,
    Dip Saha

Viewing 1 replies (of 1 total)
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