Imeges Won’t Get Optimized

  • Resolved Overflame

    (@overflame)


    4 years, 4 months ago

    Hi,
    I’m trying to use the image optimization feature, but for some reason the images won’t get optimized. I press ‘Send Optimization Request’ but nothing happens: https://prnt.sc/vip1sy when I press it the 3rd time, I get that error.
    Pressing the ‘Clean Up Unfinished Data’ button doesn’t fix the problem.

    Can it be because I have the images in another folder? (/catalog/products/) instead of the default galery?

    We also use Sucuri as our firewall, but we’ve already whitelisted all your IPs: https://www.quic.cloud/ips so I don’t think that is the issue.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 16 through 20 (of 20 total)
  • Plugin Support qtwrk

    (@qtwrk)

    which domain it comes from ?

    I saw it from root domain , instead of these 2 sub domains

    Yes, I’ve made a request from the root domain (which is the live website) – https://prntscr.com/vpgne4 (in case you’re wondering, I use screenshots because I don’t want this forum page to appear on Google searches).

    And it doesn’t work, the status remains at 3 (requested) and the image cannot be pulled.

    What do you see in the logs? What’s the issue?

    Plugin Support qtwrk

    (@qtwrk)

    I actually don’t see anything , that’s what weirds the most.

    could you please join our slack for further investigation ?

    let me know your username if you’d join.

    best regards,

    I thought you said I saw it from root domain in your previous comment. So you don’t see my request at all?

    I’ve just joined Slack (username is same as here – mikeyhash), however I don’t know how to use it (yet).

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    @overflame

    I’m going to mark this topic “Resolved”, due to lack of activity.

    If you still need help, please feel free to re-open it.

    Best regards,

Viewing 5 replies - 16 through 20 (of 20 total)
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