Imeges Won’t Get Optimized

Hi,

Could you please provide the report number ?

You can get it in toolbox -> report -> click “send to LiteSpeed”

Best regards,

Report number: LILKNLAD

I have the exact same issue. The optm_status in the database tables remains at 3 (requested) and thus the “Pull images” button will not become available.

Here’s a screenshot: https://prntscr.com/vjkw1d. It seems that the images are pushed to the Cloud server and accepted, but that’s it, the status never updates to 6 (notified).

HOWEVER, please note that I’ve created a stage site (basically a pure replica of the live one) and everything works well on the stage site. I have no idea how this could be possible, since it’s basically the same site, server and environment.

I’m using the latest version from github.

Any suggestions, @qtwrk?

• This reply was modified 4 years, 4 months ago by Mikey.

Hi,

Could you please try click “destroy all optimized data” , and restart it , see how it goes ?

Best regards,

That didn’t help, still same problem.

Hi,

Please create a ticket here, we will investigate it further

Best regards,

@qtwrk, I’ve just tested again on a new staging site.

I first removed from it any trace of LSC plugin (all tables and all related options from wp_options) and freshly installed the latest version from github (i.e. 3.6-rc12).

Now, I have the live site, a first staging site (where I first tested LSC and the image optimization works just fine) and the above-mentioned new staging site, basically all sharing the same IP address.

Is it possible that the QUIC server only allows one connection per IP address even though it doesn’t show any errors and even though there is a different Domain Key for each site?

As I mentioned, on the first staging site where I first installed and tested the Image Optimization, it worked and continues to work without any issue. For any other sites (the live one and subsequent staging), the image optimization does not work, as in the status never updates to 6 (notified) and thus the images cannot be pulled, as per my previous comment.

Hi,

No , QC side doesn’t pose any connection restriction

@mikeyhash I would like to ask you to create a your own topic or submit a ticket in our system for your issue ??

Best regards,

@qtwrk, thank you for your answer.

My issue is the same as OP’s ( @overflame ), so it would rather be a duplicate topic.

I only pointed out the tests that I’ve run on the issue, in order to try to figure out what the cause may be.

Any possible causes that you might think of for such behaviour?

Many thanks.

Hi,

Yeah …

Usually we work on one topic for one user , despite it could be same issue ??

the most common cases for such issue:

1. if you upgraded from old version like from v2.9 to v3.x , and in some case, database structure failed to update

in that case, usually do a “destory all optimized data” and restart it ought fix it

2. another most common issue is that your site does not allow REST API , like denied or blocked by some kind of security plugin , firewall or CDN service.

Best regards,

@qtwrk, well:

1. I’ve tried destroying all optimized data, but I’ve also tested the latest version directly on a fresh environment, so the database structure failure is out of question.

2. This is also out of question, since REST API is allowed (mydomain.com/?rest_route=/ is all fine and my tests are without any security plugin, firewall or CDN service.

Moreover, if any of this common causes were present, the image optimization would not work on all of my subdomains (but, as I mentioned above, I have that first staging site where the optimization works well).

This is getting really annoying :).

Any other possible causes (irrespective of how weird or improbable they might seem)?

Hi,

Could you please provide me your domains ?

I can check the image server log , which may contains some information.

and to your 2)

I’ve seen many cases that when you access REST on browser, it works , but when you request with POST request , it got blocked

and I also saw sometimes if I curl it like curl -XPOST -d "test" https://xxx it works , but then when a more complicated data is POST’ed , like image optmization , it also gets blocked

do you have security plugin ? or any so-called “enhance security .htaccess rewrite rule” that kind of stuff ?

Best regards,

@qtwrk,

https://prntscr.com/voa6oa – first stage subdomain, where Image Optimization WORKS
https://prntscr.com/voa76n – second stage subdomain, where IO did not work

On the main site domain, IO acts the same as in case of the second stage.

Yes, I understand that accessing REST may sometimes be tricky, but then again, how come there are no issues for one subdomain (we’re basically talking about the same site, server and environment as the others)?

As regards your security question, I only use Wordfence, but:

1) On my first stage, IO works with Wordfence enabled and without even being necessary to whitelist your cloud servers IPs.
2) I’ve run tests with the IPs whitelisted.
3) I’ve run tests with Wordfence completely removed.
4) The .htaccess file does not contain any rewrite rule concerning security.

I look forward to something from the image server logs that could help solving this.

Many thanks.

Hi,

When was last request ?

I can’t find anything regard this domain in last 48 hours

Best regards,

• This reply was modified 4 years, 3 months ago by qtwrk.

@qtwrk, I believe my last requests were made more than 48h ago.

I just sent another request right now from the main site domain. Please have a look.