Imagify Image Optimization & Generate missing WebP versions not working!!!

Hi @wikihelp360

?Sorry to hear about the issue!

Based on your description, it looks like the process stopped working recently. We are making some changes that should improve the speed of optimization but it should not affect this kind of issue.

There are two things that come to my mind – it could be a problem with timing out or with Imagick module.

Can you activate this helper plugin and check its Info page?

All potentially problematic parts will have red background so they could easily see them.

Also, you can check timeout settings (should be more than 300) and if Imagick is used as module for handling images (GD is the most common alternative).

If timeout value is low, you can add this to wp-config.php to increase it:

set_time_limit(0);

And if Imagick is used by default, you can replace it with GD by installing this helper plugin.

Also, regarding missing WebP, do you know which images it relates to? If these have “Well done…” status, you might try to optimize them again and it could solve the problem.

Let me know how it goes and we can continue from there based on your feedback.

Best Regards,
Marko

Hello Marko,
hope you’re doing well.

I have contacted with my hosting support team and they told me that both Imagick 3.4.x and GD modules are active and enabled by default on the server and the max execution time is set to 300 and they change the value to 400 but I’m still facing the problem.

I also installed the Imagify Tools helper plugin and check its info page, then I see that admin-ajax.php or wp-cron.php is blocked.

$_POST requests to https://www.wikihelp.in/wp-admin/admin-ajax.php blocked
$_POST requests to https://www.wikihelp.in/wp-cron.php blocked

You can see the image below, so please help me to fix this problem.

Hi Shivam,

Thanks for sending these.

The main issue here is that these requests are blocked because of firwall. This can be caused by a few things:

– security plugin
– security related htaccess rules added manually
– firewall on the server level

If you don’t use security plugin or you didn’t add any htaccess rules for security, you would have to contact your host again and ask them to check if they can find which firewall rules are blocking these requests.

Hope this helps further.

Best Regards

When I used HostGator VPS hosting 2 years ago, I installed the Wordfence Security plugin, but I uninstalled it because it was slowing down the website. Right now I use DigitalOcean Cloud Hosting and until some time ago the Imagify plugin was working perfectly. But suddenly the Imagify plugin has stopped working, I have not manually added any security related htaccess rules. I also contacted the hosting support team, they told me that “Shivam, I’ve checked your server and there is no restriction from the server end. You can check the .htaccess file of your application. I wish I could help you in this but we provide server level support and this is a plugin level issue. I suggest getting in touch with the plugin developer to fix the issue as soon as possible. I would love to help you too but we provide expertise in server support. I hope you can understand. Shivam, I’ve checked your server and there is no restriction from the server end now.”
The plugin support team told me that they can only rename the .htaccess file and create a new .htaccess file for me and they recommend me to contact plugin support. they remove those rules from your .htaccess file that are blocking admin-ajax.php or wp-cron.php. so please help me to fix this problem, I don’t want to rename or create a new .htaccess file because many of my plugins are configured by the .htaccess file, they will stop working. Which will cause a lot of problems.

Hey Shivam,

Thanks for sharing this. This is a bit problematic as we need to find the reason why these requests are blocked and server people have more control over the process.

At this point, we need to know the content of your .htaccess file in order to analyse it and see if there is anything that could causing the problem.

Is there any chance to send it to us?

Thanks!
Marko

Hello Marko,

I have sent you the .htaccess file of my website through Gmail so that you can download it and please check it tell me which .htaccess rule is causing the problem so that I remove it to fix this problem.

Thank you so much for your help and support!

Best Regards

Hello @wp_media

I have still been waiting for your reply for more than 2 days, so please help me to fix this problem.

I really appreciate your help, Thank you ??

Hi Shivam,

Thanks for your patience!

I have sent an answer to your email via our ticketing system as you created a ticket from here as well. Can you check your email and let me know if you got the message?

I have shared some of your htaccess code in the message so maybe better to keep it private (for now).

Email was sent to wi*******[email protected].

Best Regards
Marko