Images shown converted as WebP but don’t exist

  • Resolved hailsou

    (@hailsou)


    1 year, 2 months ago

    Hello,

    Hope you’re doing fine and thank you for your time.

    I’m encountering a peculiar problem with WebP images.

    Everything is configured well (settings, Quic, …) and the images show up as optimized / converted in the media library but they’re nowhere to be found; the converted files simply do not exist! (upload folder)

    Never encountered this kind of problem before.

    Needless to say that the WebP images don’t show up on the website and even resetting things doesn’t solve anything.

    Any help would be much appreciated.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support qtwrk

    (@qtwrk)

    have you checked this page ?

    Thread Starter hailsou

    (@hailsou)

    Yes i did and as i said or by saying “resetting things” i meant reinstalling the plugin and destroy all optimization data to start over. I also uploaded new images to see if the bug is only related to old images… nothing seems to work unfortunately.

    Thread Starter hailsou

    (@hailsou)

    To put things more clearly :

    The images are marked as optimized / converted to WebP in the Media Library (also in Quic) but they’re actually nowhere to be found in the directory (Upload) even adding “.webp” to the image URL shows no result.

    I’m at a total loss…

    • This reply was modified 1 year, 2 months ago by hailsou.
    Thread Starter hailsou

    (@hailsou)

    After a long discussion / troubleshooting with my hosting provider, it turns out they had some security measures that were blocking images from being pulled from Quic cloud so it’s not a bug after all.

    On the other hand, I think this situation (images marked as converted but don’t show up in the Upload folder) should be added to the documentation since it’s not mentioned.

    In any case, I appreciate the support and wish you the best… thanks for the awesome plugin ????

Viewing 4 replies - 1 through 4 (of 4 total)
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