Images Revert to Default Crop

  • Using this plugin on a site where we have numerous image sizes for specific uses across the site. We are able to crop the images, and they appear correctly. Then at some point —?I honestly don’t know what the trigger is — they all revert to their default crops.

    The site is hosted on GoDaddy Managed WordPress. I have disabled their CDN, thinking that might be the issue, but the problem persists. I have disabled all nonessential plugins.

    Please help! Very frustrating for me and my client.

    ** UPDATE ** Is it possible that if I set default crop criteria in the image size declaration in functions.php that this is causing the issue? e.g.

    add_image_size( 'featured-image-example', 500, 329, array('top','center') );

    • This topic was modified 4 years, 8 months ago by jamesdonegan.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Volkmar Kantor

    (@volkmar-kantor)

    There are multiple problems that may cause the issue.

    First and foremost, if the images are once cropped they do not “magically” uncrop. They a permanent changed.

    You may check if the theme has changed. Is the correct image size present in the html code or is an other image-source used.

    Thread Starter jamesdonegan

    (@jamesdonegan)

    I am sorry that I am just now seeing this. I understand that, theoretically, they should not “magically” uncrop… but that is exactly what seems to happen.

    I am the theme developer, and I have not changed the code in the theme. The images typically show the correct crop UNTIL I flush caches. Somehow, some way, the thumbnails are all regenerating.

    The original crop shows up in the Media section … and we are able to crop the image AGAIN, then it reverts. We never know exactly when or why this will happen. I think it coordinates with publishing a new post.

    Plugin Author Volkmar Kantor

    (@volkmar-kantor)

    It has to be one of the other plugins you are using – what plugins are active?

Viewing 3 replies - 1 through 3 (of 3 total)
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