Images not uplaoding

  • Hello,

    This is a fantastic plugin and is one of the only ones we can find that preserves the structure of the folder in the URL – which is incredibly helpful for one of our clients. However, we’ve got this plugin on one site and it doesn’t look like the image is uploading correctly at all – we’re not getting errors or anything, the image is just not appearing. I’ve captured a screen share of the problem.

    I’ve reset the file permissions on the site. Other sites on the same server are using this plugin fine.

    https://watch.screencastify.com/v/zw1M6cZq7ujr8bTDbi5e

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author AlanP57

    (@alanp57)

    There are two things you can do to see what is going on. First, you can turn on WordPress debugging to see if there are any errors or warning occurring. This is done by editing your site’s wp-config.php file. Edit the file and replace

    define( 'WP_DEBUG', false );

    with

    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);
    define('WP_DEBUG_DISPLAY', false);
    @ini_set('display_errors', 0);

    This is done above the line that says ‘That’s all, stop editing! Happy publishing.’

    This will create a debug.log file in your site’s wp-content folder. After editing the wp-config.php file, try uploading a file, and then check the debug.log file. You can send the debug.log file to us at ‘support at maxfoundry.com’. Mention ‘Images not uploading’ in the subject line.

    The second thing you can do is open the browser’s console window. That can be done on Chrome by using Cmd + Option + J” (on a Mac) or “Ctrl +Shift +J. For a different browser, find out how by doing a google search for ‘how to open the console <your browser name>’. With the browser console window open, upload a file and see if any JavaScript errors are occurring. If so, you can send me a screenshot of the errors.

    Thread Starter daneswood

    (@daneswood)

    Hi Alan,

    Thanks for getting back to us quickly, very appreciated! I’ve checked the console and there are no Javascript errors – I’ve also had a log in debugging mode and no relevant errors pop up. I enabled a debugging plugin on the site (which allows access to the debug.log file) and have re-done the upload, but nothing is coming up in that file. Shall I still submit the support ticket?

    Plugin Author AlanP57

    (@alanp57)

    If you want to contact us directly at ‘support at maxfoundry.com’, we can discuss the next steps to take.

    Thread Starter daneswood

    (@daneswood)

    Thanks Alan, I’ll do that!

Viewing 4 replies - 1 through 4 (of 4 total)
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