Images not showing up in blog posts

Hi @inkyfingersjenny

There have been intermittent issues with users in the EU reporting that some images on the Jetpack CDN are not always loading correctly.

I’d suggest contacting your hosting provider and ask them to allow our IP addresses listed here:

• https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/

Thank you very much, Bruce. I contacted Bluehost and they added the IP addresses, so fingers crossed that fixes the problem. I’m hoping to send out a blog post tomorrow, so we’ll see if that does the trick. I’ll let you know. Many thanks.

Help! I got Bluehost to add the IP addresses as you suggested. I just tried to log in to my dashboard but can’t get in at all!
the message says:

‘You don’t have permission to access this resource.

Additionally, a 403 error message was encountered while trying to use an ErrorDocument to handle the request’

what do I do now? I wanted to post a blog!

Panic over – Bluehost reset the permissions and I got in. I’ve sent my blog post – but unfortunately the images are still not showing up on my IPad.

Hey there – I’d like to start by apologizing for not getting back to you before. Unfortunately, we have received an unusual amount of requests, which is delaying our response time, and we generally answer in the order received.

We are checking on this issue and will get back to you soon with the information. I’m sorry for any inconvenience that happened here.

Hey there – I wanted to follow up regarding the issue you reported earlier to check if you are still experiencing the problem. Could you please confirm whether the issue you mentioned is still occurring?

Your confirmation will help us determine the next steps in resolving the matter effectively.

Thank you for following up. I still have the problem. I am going to send out a new post tonight. If you wanted to subscribe to my blog, you could perhaps see the problem from your end?

I can open an email perfectly with image on my Samsung phone and forward it to myself, and the image then appears in the forwarded email on my Ipad. But it doesn’t appear in the original image on the Ipad or on subscribers IPhones. Really hope there is a solution to this! Thanks

Hey @inkyfingersjenny – we have just subscribed to your blog on the above URL that you have provided – please let us know once you publish the post and then we will check it.

Thanks very much. I’ve just sent out a post. Great if you could test it on some different devices. Many thanks.

Howdy @inkyfingersjenny – I checked it, and it appears the issue you are reporting is related to an existing known issue (you can subscribe to this issue to get updates on the progress).

We are actually still investigating the issue, and it is probably not related to your hosting provider and looks more related to Apple Mail Application.

If I’m correct you don’t see the same issue on Apple device if you open email via other email application like Gmail. Right?

Hi @inkyfingersjenny,

It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!