images not showing or optimizing

  • Resolved nodatmarketingsite

    (@nodatmarketingsite)


    4 years ago

    I activated WP Rocket yesterday and I am now using imagfy to optimize my images. However, ever since I did that none of my images now show in my blog articles. None of the images are optimized. The server keeps timing out. While creating a blog article, whenever I preview the article the feature image or article images show as the image thumbnail.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author WP Media

    (@wp_media)

    Hello @nodatmarketingsite!

    I apologize for the troubles you are having.

    As I see, you are having issues with WP Rocket (even if it is about its lazyload feature), in that case, please write to our WP Rocket support explaining in detail the problem you are having, and we will be happy to help you.

    This space is only for Lazyload standalone plugin.

    Best regards.

    Boa tarde

    Estou com problemas de algumas imagens que n?o abrem depois que eu instalei o plugin lazy load. Quando eu desativo o plugin as imagens voltam a aparecer no site.

    S?o postagens do fa?o no instagram e que s?o adicionadas automaticamente no site também.

    Por favor pode me ajudar?

    Grato
    Hamilton

    Plugin Author WP Media

    (@wp_media)

    Hi @hamilton200

    It looks like those images are not compatible with LazyLoad.

    You would need to exclude those images from lazy-loading by using one of the methods described here: https://docs.wp-rocket.me/article/15-disabling-lazy-load-on-specific-images#previous

    If you need further help with excluding the images, please provide us with an example URL.

    Best regards,
    Natalia

    Good afternoon

    The only images that are not visible after installing the lazy load plugin are on the website’s homepage: https://guimaraestour.com.br

    It is under the subtitle FOLLOW US ON INSTAGRAM.
    See there yourself. Instagram posts that automatically go to the website.
    The plugin used for this is that of crocoblock.

    I count on your cooperation.

    Grateful
    Hamilton

    Plugin Contributor WP Rocket

    (@wp_rocket)

    Hi Hamilton!

    I can see various errors in regards to the images that are failing to be loaded as if there was a 403 when trying to fetch the URL of the images. Could you please check whether disabling LazyLoad allows for the images to work?

    Should you have any more questions or concerns please let me know and I’ll be more than happy to help you. Thank you for your time and patience. I hope you have a great day.

    Regards,
    Jorge

    Bom dia

    Sim eu desativei o plugin LAZY LOAD e após 2 dias as imagens voltaram a aparecer no site conforme poderá ver lá na pagina – https://www.guimaraestour.com.br tanto para desktop quanto celular.

    Infelizmente esse plugin n?o me atendeu na minha necessidade.

    Vou partir para outros plugins para ter mais sorte.

    Grato

    • This reply was modified 3 years, 11 months ago by hamilton200.
    Plugin Contributor WP Rocket

    (@wp_rocket)

    Hi there!

    Thank you very much for your reply.

    We’re sorry to know we were not able to satisfy your current necessities and hope we can work this out in the future.

    Thanks for the patience. Have a wonderful day.

    Regards,
    Jorge

Viewing 7 replies - 1 through 7 (of 7 total)
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