Images not showing on webpages

  • Resolved hypnocox

    (@hypnocox)


    8 years, 7 months ago

    I’ve got images within my media library but I can’t understand why once I use them within my pages they don’t show up. Is there something really obvious I’m missing here?

    Does the Link to option need to be set to something specific for this to work as I’ve tried changing this to test it without success. Any help gratefully accepted.

    Specifically referring to the following page, all I get are clear empty boxes where my images should appear.

    https://www.coxhypnotherapy.com/sessions/

Viewing 7 replies - 1 through 7 (of 7 total)

  • Judging by the URL of the images, this is a wordpress.com blog. Is that right?

    These forums are for the self-hosted version. https://en.support.wordpress.com/com-vs-org/ For wordpress.com support, head to https://en.support.wordpress.com/

    Thread Starter hypnocox

    (@hypnocox)

    It used to be hosted on wordpress.com but i migrated over to a self hosted one recently.

    Might be an issue with the migration, since the images appear to be linking to wordpress.com. Can you see the image files in FTP? The first missing image on the page is

    https://i1.wp.com/coxhypnotherapy.com/wp-content/uploads/2016/07/img_0124.jpg?resize=662%2C440

    But

    https://coxhypnotherapy.com/wp-content/uploads/2016/07/img_0124.jpg

    Doesn’t appear to exist.

    Thread Starter hypnocox

    (@hypnocox)

    That doesn’t surprise me considering this whole migration has been a nightmare. You’re going to have to forgive me but I wouldn’t have a clue how to find images in FTP. I’m thinking whether it would be just simpler for me to delete the images in my media library and then re-upload them?

    Moderator Kathryn Presner

    (@zoonini)

    https://i1.wp.com/coxhypnotherapy.com/wp-content/uploads/2016/07/img_0124.jpg?resize=662%2C440

    is a Jetpack Photon URL. Photon is Jetpack’s content-delivery network, which your site is using to serve images.

    That image gives the following error message from Jetpack:

    Error 0004. Unable to load the image.

    I’d suggest you contact Jetpack support directly – they’ll be glad to help troubleshoot this Photon-related error:

    https://jetpack.me/contact-support/

    Another thing you could try is turning off the Photon module temporarily and seeing what effect that has.

    Judging by the URL of the images, this is a wordpress.com blog. Is that right?

    This is a self-hosted site using Jetpack’s Photon content-delivery network for images.

    Thread Starter hypnocox

    (@hypnocox)

    Thank you so much Kathryn, I was about to return to wordpress.com as my content is still there, and forget about self-hosting as Ive had so much trouble with this migration. However, by turning off the Photon module it appears to have allowed my images to appear (I’m guessing it is enabled as default).

    Im no expert, but Im certainly going to contact jetpack support to enquire about this a little more so I can understand it. But hopefully this will allow me to continue self hosting rather than going back to the restrictions of a wordpress.com site.

    Once again thank you

    Moderator Kathryn Presner

    (@zoonini)

    I’m glad your images have returned!

    Good luck resolving the Photon issue; it’s a useful service and I hope the Jetpack team can get it working for you.

    I’ve mark this thread as resolved but feel free to start a new one if you need help with anything else.

Viewing 7 replies - 1 through 7 (of 7 total)
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