Images Not Showing On Mobile Theme

Could you post your site URL here, so I can have a look?

If you want it to remain private, you can also contact us via this contact form:
https://jetpack.me/contact-support/

Hello,

The site URL is: https://a-perfect-escape.com/

Again, I have this enabled that images and snippets of the post should show but on both mobile and a tablet I am not seeing any images (thumbnails on the homepage or images within the post) showing.

Thank you!

Could you go to Jetpack > Settings in your dashboard, and then click on “Configure” next to the Mobile Theme module? You will then be able to display the full content of the posts, and enable Featured Images.

I hope this helps.

Hi, I’ve had this configured since I downloaded Jetpack, that is the whole reason I wanted to use this plugin in the first place. I unconfigured and redid it and still not images for posts when viewing my site on a mobile phone or tablet. Please test on your own as I cannot get this to work. Thank you.

It seems to work on my end. I took a closer look at your site, and it seems you haven’t defined any Featured Image for your most recent posts.

Could you try to add a Featured Image, as explained here:
https://en.support.wordpress.com/featured-images/

That should do the trick.

Hello,

I apologize for the delay I was just so disgusted with this not working I had to take a break. I reviewed the article you linked to and it appears my theme does not have this as an option under the “Screen Options” and that would explain why it is not showing. I feel this should be explained by the plugin this must be enabled to work properly or let you know if your theme is not compatible.

Do you know how to add this to a theme or do I need to find a new theme all together?

Thank you.

You can add Featured Image support to your theme by adding the following inside your theme’s functions.php file:

add_theme_support( 'post-thumbnails' );

Hello,

I tried adding this to the custom CSS sheet using the coding already set under theme function and the additional coding did not seem to change anything. Can you recommend another way to implement?

Thank you for your help!

Since this is PHP code, you won’t be able to add to a custom CSS editor. You’ll need to add it to your theme’s functions.php file, or inside a functionality plugin.

Hello Jeremy,

I have added a funtionality plugin and added the line of code you provided but the “Featured Image” function is still not showing up. What am I doing wrong?

Thank you again for all of your time and help!

Thanks for giving that a shot! Could you please provide me with the entire contents of your functionality plugin? And can you please make sure that it’s activated under Plugins > Installed Plugins?

Just let me know, and we can go from there!

Hi Ryan,

I just double checked and both the Functionality plug in and the one that was generated specific to my site are active. Below is the code for the plugin generated specific to my site with the code Jeremy recommended adding. Thank you again for all of your help!

<?php

/*
Plugin Name: A Perfect Escape
Plugin URI: https://a-perfect-escape.com
Description: A site-specific functionality plugin for A Perfect Escape where you can paste your code snippets instead of using the theme’s functions.php file
Author: Lexie
Author URI: https://a-perfect-escape.com/
Version: 2015.05.14
License: GPL

add_theme_support( ‘post-thumbnails’ );

*/

Try something like this, and let me know how it goes:

function custom_theme_setup() {
	add_theme_support( 'post-thumbnails' );
}
add_action( 'after_setup_theme', 'custom_theme_setup' );

Hi Jeremy,

I removed the previous recommended code and added the above and I am still not seeing this feature under the posts. I see the following options:

Show on screen

All in One SEO Pack Sharing Categories Tags Theia Post Slider Gadgetry – Single Post Excerpt Send Trackbacks Custom Fields Discussion Slug Author Gadgetry – Framework options
Screen Layout

Number of Columns: 1 2
Enable full-height editor and distraction-free functionality.

I’m traveling the next couple of days and won’t be able to make any updates but thank you again for your time and help!

That’s interesting. I just tried to install the Gadgetry parent theme on a test site of mine, and the Featured Image option is there in the post editor.
https://i.wpne.ws/b8iV

Could you check that you’re running the latest version of the theme, and that you didn’t disable Featured Images somewhere in the theme options panel?

Let me know how it goes.