• Resolved kjenga

    (@kjenga)


    Greetings, I have an issue with my website theme is oceanwp

    And I am not able to view images on mobile however its working perfectly fine on desktop

    I do have the same site also working on demo (has no ssl)

    and (has ssl)

    please kindly assist with any solutions possible

    regards.
    K Jenga

    • This topic was modified 4 years, 10 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Moderator bcworkz

    (@bcworkz)

    Images are displaying for me on Android phone for the page you linked to in the “page I need help with” field. If you’ve resolved this yourself, when you have a moment please mark this topic as resolved.

    If you are still having trouble, your mobile might be working off of stale, cached data. This can happen when you think you fixed something but your change seems to have had no effect.

    Thread Starter kjenga

    (@kjenga)

    Hi, Bcworkz thank you for your reply

    I have tried to clear my mobile data cache and cookies on my mobile and nothing worked either.

    To advice further the images im referring too are the background images if you see on desktop you will see the images that should be appearing on mobile too.

    Only able to see the landing slider that appears after a few secs from landing on the website.

    Also can see the icons however the background images dont appear.

    Hopefully Ive managed to clarify abit more

    Hi, what browser are you using? If it’s Chrome, please check on the options to “Desktop Site” which will allow you to view the site as if you are using a desktop.

    https://byjfernandez.wordpress.com/

    Thread Starter kjenga

    (@kjenga)

    Hi, byjfernandez

    I am using chrome and still no luck either when I try the above, I cleared my cache again and still no luck I also tried opening on opera mini browser and no luck there either,

    I then also tried a different phone as well and still didn’t manage to get it to display the background images too

    Thread Starter kjenga

    (@kjenga)

    I’ve also tried deactivating all plugins other then the elementor plugin and the only images that still appear are from the slider, icons and gallery image slider

    All background images still dont appear

    Moderator bcworkz

    (@bcworkz)

    Is this your background?
    https://localhost/wtouch/wp-content/uploads/2020/04/Logo-black-glow-512-402-1.png
    It’s directed to localhost, should be your domain name.

    Thread Starter kjenga

    (@kjenga)

    Hi, Bcworkz

    Im currently in the process of trying to reupload all the background images again hoping thag this will resolve the issue

    Thank you again for taking your time to assist, I will close the ticket once Ive confirmed that the images are loading

    Thread Starter kjenga

    (@kjenga)

    Hi, Bcworkz

    Still no luck, is there a way I could maybe point the images to the location on the domain without having to go through elementor maybe?

    regards,

    Thread Starter kjenga

    (@kjenga)

    because even when I go to the media files on the domain it’s linked to the domain Im really confused at this point

    Thread Starter kjenga

    (@kjenga)

    Its linked too https://wonderstouch.4kjengagroup.co.za/wp-content/uploads/2020/04/Logo-black-glow-512-402-1.png

    however still not appearing on mobile neither on tablet design now

    Moderator bcworkz

    (@bcworkz)

    I am seeing background images on Android now. Maybe your devices are working from cached information?

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Images not showing on Mobile devices’ is closed to new replies.