Images not showing in emails, and font changes

  • Resolved saxtonstudio

    (@saxtonstudio)


    2 months, 3 weeks ago

    I’ve used JetPack for many years, but over the last several months the images in my blog posts do not display in emails. (Images show up fine on the site.) In addition, the fonts change from blog post to emailed version. I’ve been searching and searching about what to do. Contacted my host as well as theme support.?Another wordpress thread suggested I reach out to you, which makes sense!

    If it matters, I’m on a Mac, OS Sonoma 14.5. My blog’s theme is Stockholm, via ThemeForest / Qode Interactive. I’m so hoping you can help. Thank you!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter saxtonstudio

    (@saxtonstudio)

    Well this is truly disappointing. Not one reply in over 17 hours!

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @saxtonstudio,

    Thanks for contacting us and for your patience. We’re currently working on a backlog of support requests, and we generally answer in the order received.

    I took a look at some of your recent posts and emailed the latest copy to myself but I wasn’t able to see any issues with the images shown in the newsletter emails. Here is a glimpse of what I was able to see from your latest post:

    Screenshot Link: https://d.pr/i/naEsS7

    Can you please confirm if this is happening to all of your subscribers or a select few? Also, it would help us understand the issue better if you could send us a snapshot of the exact issue you’re describing. You can use our guide here to do that: https://wordpress.com/support/make-a-screenshot/.

    If you want to remain private, you can contact us via our contact form here and drop a link to this thread to help us connect your requests.

    Look forward to hearing from you on this.

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @saxtonstudio,

    Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

    Thread Starter saxtonstudio

    (@saxtonstudio)

    Hi Tamirat! I JUST saw your note. (I had lost faith that anyone would respond!) I do not have updates. But I will send images of the issue as it comes into my email. The issue exists for some, not all. I’ll be right back with imagery.

    Thread Starter saxtonstudio

    (@saxtonstudio)

    First screenshot is what it looks like on the blog itself. Second one, with no Austria postcard image, is what comes through in my email. Third one is how it looks within my gmail inbox. I’m starting to think it may be the Apple server? My email is routed from gmail to Mail on my mac.

    WAIT: No images are attached because when I try to add an image it says “add from URL”? I just want to send you screenshots!

    Plugin Support Alin (a11n)

    (@alinclamba)

    Hi @saxtonstudio,

    Please contact us via email so you can share images there and we can investigate this further. Include a link to this forum thread as well. You can do it here.

    Given that we’ll continue via email I’m going to mark this thread as resolved.

    Thank you!

    Thread Starter saxtonstudio

    (@saxtonstudio)

    Thank you, Alin! I’ve sent a support request per your link. Fingers crossed!

    Plugin Support Paulina H. (a11n)

    (@pehaa)

    We’re now communicating via support ticket so I’m closing this thread.

    Thank you!

Viewing 8 replies - 1 through 8 (of 8 total)
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