Images not scaling in media

Do you get an error message? Or the image “handles” don’t work?

And please post a URL.

If this is the boutique site then your support is at https://support.shopify.com/

No error message. It just “loads” and never stops. This is the store.

Have you tried:
-deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).
-switching to the default theme to rule out any theme-specific problems.

Hi there,

I tried what you suggested and it still does not work for some reason.

over here your site loads fine with latest Firefox.

Yes, my site works fine. Its the fact that for some reason I am not able to add new images and scale/edit them.

Previously I was always able to upload new images and scale the sizes so they weren’t too big, now I cannot. So I’m trying to figure out why. When I attempt to scale a new image, it just continuously “loads” with no end in sight.

Could be memory issue. Have you checked the error_logs in your Cpanel with HG?

If not try checking it or let HG Support to increase the memory limit.

Thank you everyone for your assistance in this matter. @borge was correct, it was some type of issue with the php memory. I had HG look into it. Thank you all so much!