Images not scaling in media

  • I am able upload new photos to media. However, I am no longer able to edit and scale the images like I was previously. Whats the reason for this and how can i resolve it?

Viewing 9 replies - 1 through 9 (of 9 total)

  • Do you get an error message? Or the image “handles” don’t work?

    And please post a URL.

    If this is the boutique site then your support is at https://support.shopify.com/

    Thread Starter myl6988

    (@myl6988)

    No error message. It just “loads” and never stops. This is the store.

    Have you tried:
    -deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).
    -switching to the default theme to rule out any theme-specific problems.

    Thread Starter myl6988

    (@myl6988)

    Hi there,

    I tried what you suggested and it still does not work for some reason.

    over here your site loads fine with latest Firefox.

    Thread Starter myl6988

    (@myl6988)

    Yes, my site works fine. Its the fact that for some reason I am not able to add new images and scale/edit them.

    Previously I was always able to upload new images and scale the sizes so they weren’t too big, now I cannot. So I’m trying to figure out why. When I attempt to scale a new image, it just continuously “loads” with no end in sight.

    Borge

    (@joeborge0914)

    Could be memory issue. Have you checked the error_logs in your Cpanel with HG?

    If not try checking it or let HG Support to increase the memory limit.

    Thread Starter myl6988

    (@myl6988)

    Thank you everyone for your assistance in this matter. @borge was correct, it was some type of issue with the php memory. I had HG look into it. Thank you all so much!

Viewing 9 replies - 1 through 9 (of 9 total)
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