Images not optimising

  • Resolved sdesign

    (@sdesign-1)


    3 years, 5 months ago

    Hi

    I have an issue where I have 13 images that are not optimising. They are all showing as requested, but nothing seems to be happening. It’s been about 24 hours now. I tried cleaning up unfinished data a couple of times and re-requesting but still nothing. Any ideas? Maybe the QUIC.cloud Image Optimization server is down?

    Report: HSDGTMAR

    Thanks
    Alex

    • This topic was modified 3 years, 5 months ago by sdesign.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support qtwrk

    (@qtwrk)

    Hi,

    please screenshot me your image optmization page

    Best regards,

    Thread Starter sdesign

    (@sdesign-1)

    Hi,

    Here is a screenshot:
    Litespeed Cache Image Optimisation Issue

    Many thanks

    Alex

    • This reply was modified 3 years, 5 months ago by sdesign.
    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    please clean up unfinished data and then re-send it , then note down the time you send in UTC format so I can check the log from image server.

    Best regards,

    Thread Starter sdesign

    (@sdesign-1)

    Hi

    I just cleaned and resent at 00:27 (07 Oct 21) UTC

    Thanks

    Alex

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    from my side check on log , it shows everything works

    you still not seeing them optimized ?

    if that so , please create a ticket by mail to support at litespeedtech.com

    we will investigate further

    Thread Starter sdesign

    (@sdesign-1)

    Yes, as you can see from the screenshot there are still 13 images not optimised. When I check the media library I can see that the latest image I uploaded isn’t optimised. GTMetrix is also reporting that image as not optimised.

    I’ll contact the litespeed tech as you suggested.

    Thanks for your help

    Alex

    • This reply was modified 3 years, 5 months ago by sdesign.
Viewing 6 replies - 1 through 6 (of 6 total)
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