• Resolved gmac2121

    (@gmac2121)


    Images not loading (placeholders only). Unlinked and re-linked account. deactivated and re-activated plugin. deleted cache deactivated caching plugin. All same results of no images being displayed. Mostly using public hashtag feed but also my profile badge would not load either. Hasn’t been working properly since I bought it.

    
    Debugging info: 
    Wordpress Version:  5.5.1
    PHP Version:        7.4.11
    SAPI:               fpm-fcgi
    WEB Server:         Apache
    
    ## USERS: ##
    array (
    (deleted for privacy)
      'business' => true,
    )
    ## API RESPONSE ##
    (deleted for privacy): Success!
    
    ## DATABASE ##
    Version:        1.0.4
    
    *Media*
    Count:          441
    	CREATE TABLE wp_enjoy_instagram_media (
      id bigint(20) NOT NULL AUTO_INCREMENT,
      image_id varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
      image_ids varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
      image_link varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
      image_url text COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
      thumbnail_url text COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
      user varchar(225) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
      caption longtext COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
      likes mediumint(9) NOT NULL DEFAULT 0,
      moderate varchar(20) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
      date bigint(20) NOT NULL DEFAULT 0,
      UNIQUE KEY id (id)
    ) ENGINE=InnoDB AUTO_INCREMENT=1715 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci
    
    *Hashtag*
    Count:     	5243
    	CREATE TABLE wp_enjoy_instagram_hashtags (
      id bigint(20) NOT NULL AUTO_INCREMENT,
      image_id bigint(20) NOT NULL DEFAULT 0,
      hashtag varchar(255) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
      moderate varchar(20) COLLATE utf8mb4_unicode_ci NOT NULL DEFAULT '',
      UNIQUE KEY id (id)
    ) ENGINE=InnoDB AUTO_INCREMENT=21032 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci
    
    ## ACTIVE PLUGINS: ##
    404page - your smart custom 404 error page: 11.2.6
    Ad Blocking Advisor: 2.0
    AddFunc Head & Footer Code: 2.3
    Ad Inserter: 2.6.15
    Advanced Ads: 1.20.3
    Advanced Cron Manager: 2.4.0
    Akismet Anti-Spam: 4.1.7
    Broken Link Checker: 1.11.14
    Classic Editor: 1.6
    Content Aware Sidebars: 3.13
    Content Egg: 5.0.0
    Custom Twitter Feeds: 1.6
    Democracy Poll: 5.5.8
    Ditty News Ticker: 2.2.18
    Dropdown multisite selector: 0.7
    Embed Plus for YouTube - Gallery, Channel, Playlist, Live Stream: 13.4.1.1
    Enjoy Instagram Premium: 11.2.4
    Google Analytics for WordPress by MonsterInsights: 7.12.3
    Grid Kit: 1.8.22
    Imagify: 1.9.11
    Jetpack by WordPress.com: 9.0.2
    Lazy Load for Comments: 1.0.10
    Lightweight Social Icons: 1.1
    Mashshare Share Buttons: 3.7.7
    MaxButtons: 8.2.2
    MC4WP: Mailchimp for WordPress: 4.8.1
    MetaSlider: 3.18.4
    No Right Click Images Plugin: 3.5
    Read More: 2.6.1
    Redirection: 4.8
    Search & Filter: 1.2.12
    Social Slider Widget: 1.8.0
    Srizon Responsive Flickr Gallery Basic: 1.1.1
    StarBox: 3.4.2
    Taxonomy Dropdown Widget: 2.3.1
    UpdraftPlus - Backup/Restore: 1.16.31
    Widget Context: 1.3.2
    Widget Title Links: 1.4.1
    Wordfence Security: 7.4.12
    WordPress Popular Posts: 5.2.4
    WP Gallery Custom Links: 1.12
    WP Google Search: 1.0.9
    WP Meta and Date Remover: 1.8.6
    WP Old Post Date Remover: 3.0.7
    WP Responsive Menu: 3.1.4
    WP Rocket: 3.7.4
    WP SVG Icons: 3.2.3
    WP TFeed: 1.6.7
    Yoast Comment Hacks: 1.6
    Yoast SEO: 15.1.1
    
    • This topic was modified 4 years, 1 month ago by gmac2121.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author mediabeta

    (@mediabeta)

    Dear @gmac2121
    thanks to have contacted us.
    FYI we release a new version on October 24, 2020.
    Please update you plugin.

    To have support about Premium version write here:
    https://www.mediabetaprojects.com/enjoy-instagram-premium/help-and-support-enjoy/

    Cheers

    • This reply was modified 4 years ago by mediabeta.
    Thread Starter gmac2121

    (@gmac2121)

    As far as I know, I have the latest version (11.2.4) as listed in the debugging info. If this is not the most recent version, I don’t see any way to update it. I have written to premium support and received no response so I came here.

    Thread Starter gmac2121

    (@gmac2121)

    Manually updated the Plugin and it is working fine now. There wasn’t an update notification in WordPress so I wasn’t aware it was outdated. The only way to know was to login to my Enjoy Instagram account and look in “downloads”.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Images not loading’ is closed to new replies.