Images not displaying when sent to client

  • Resolved David Robinson

    (@foxrobinson)


    2 weeks, 2 days ago

    I have created a gallery in Picu which I can see when logged in as an admin. However, when I send the link to a client (Or for anyone not logged in) only the title of the gallery appears, no images. There are lots of JS errors in the console, mostly saying “Uncaught ReferenceError: Backbone is not defined” which are not there when I view it whilst logged in (Which is when it displays fine).

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Florian Ziegler

    (@florianziegler)

    Hi @foxrobinson!

    Please send a link to the collection where this is happening to [email protected]. Also please go to “picu > Settings > Tools/Debug” and send the debug info along with that email.

    I am sure we’ll figure out what is happening!

    Cheers
    Florian

    Plugin Author Florian Ziegler

    (@florianziegler)

    Hi @foxrobinson!

    Sorry, I completely missed the link. ??

    On first glance it looks like there is some “optimization” happening, as the code appears to be minified. This might be the reason for the JS issues. Once we have the debug info, I am sure I can point you to a plugin that might be the culprit.

    Cheers
    Florian

    Thread Starter David Robinson

    (@foxrobinson)

    Hi Florian,

    Thanks for the quick reply. I have sent the debug data to the requested email.

    Regards,

    David

    Plugin Author Claudio Rimann

    (@pandulu)

    Hi David

    Thanks for the debug info and for reporting this. I just answered to your email as well, but thought I add a bit of info here for everyone else who might read this:

    • there was a problem with the Speed Optimizer plugin’s “Combine JS” feature, which combined some of the JS files on our frontend
    • Generally speaking: we would not recommend to use those “Combine JS” features, as they are not really necessary anymore today, and can lead to all kinds of trouble. A good well build theme, maybe some caching and minification is more than enough for great performance.
    • But still, we looked into it and we were able to find a way to exclude ‘our’ JS files from this, so they are not affected by this anymore (doesn’t hurt to have this fixed for anyone who still has this feature on ?? )
    • I expect this to be fixed in the next release 2.5.2, until then you would need to turn the “Combine JS” feature off
    Thread Starter David Robinson

    (@foxrobinson)

    Thanks Claudio.

Viewing 5 replies - 1 through 5 (of 5 total)
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