Images not appearing in Safari (Mobile or Desktop) but are fine in Crome

This is CloudFlare not serving webp images properly. Disable their caching and everything will work just fine.

Sorry for the stupidity but how do I do that? Is it on my site ground account or WordPress?

Kind regards,

Fraser

You should have a Cloudflare tool in cPanel or in Site Tools depending on the platform you’re at. From it, you can access the CloudFlare options.

In Site Tools I can see Cloudflare but how do you turn it off. The only thing I can see is to change the Caching Level between: Basic, Simple and Aggressive. Is this what you mean?

Fraser

or do you mean deactivate Cloudflare CDN in its Entirety?

Kind regards,

Fraser

@frasermcq,

Please allow me to assist.

(1) Log into your Cloudflare account: https://dash.cloudflare.com/login

(2) Once you’re logged in, a dashboard will appear. Go to:

Speed > Optimization > Polish and uncheck “WebP”

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(3) Clear Cloudflare’s cache, then wait 3-5 minutes for file regeneration. To do this, go to:

Caching > Purge Everything

(click here: https://prntscr.com/r6y4g9)

(4) Clear your browsers’ cache. Also, don’t forget to clear your “local” browsers’ cache (CTRL + F5 if using Windows)

(5) Confirm issue has been solved.

Cheers!

Awesome, marking this as solved ??

Its gone again! Broken image links. When I go on to SiteGround to clear Cloudflare Cache I get the following error: “failed to purge Cache. unknown object id’. Tried googling it but no luck. I am assuming that its the same issue as last time…?

Fraser

We are working on a fix to disable webp support for Cloudflare and similar CDN providers users because they do not handle them properly. It will be available shortly but I can’t give an exact ETA. Meanwhile, you can keep CF image cache disabled.

Thanks for the reply @hristo-sg. I have contacts site ground support to help fix as I have no idea what I’m doing ??

Fraser

Chat support say there is nothing wrong. There clearly is. Where do I find CF image cache? Is any of this free or is it all part of the premium subscriptions you have to start for Siteground or Cloudflare?

Thanks for the tips @jetxpert – very easy to follow but once again stumbled upon the pay wall – you need to have a premium account to be able to turn off polish/WebP.

Fraser

@frasermcq,

Have you tried contacting Cloudflare? Have you tried Cloudflare’s Community Forum?

You can sign up for free and/or check their forum for answers.

The forum has helped me solve many CF-related issues.

Cheers!

As mentioned, the problem is caused by Cloudflare’s image cache. Hopefully, we will manage to sort this out soon but at this point either disable Cloudflare or the webp support in SG Optimizer and use Cloudflare’s one.

Webp has been disabled for a few weeks – the issue happened again last night… I turned Cloudflare off and the website disappears from the internet. Please advise. We paid for 3 years of hosting in advance, regretting that decision now.

Please, open a ticket in your SiteGround Help Desk. This is not a plugin issue but a hosting one. Most probably, you need to point your domain name to the appropriate IP address.