Images not appearing

  • Resolved Rick Lavoie

    (@banjorick)


    10 years, 8 months ago

    Hosting: Managed WordPress hosting on GoDaddy.com
    Customizr theme
    https://tellicokats.com
    WordPress 3.8.1
    WordPress, Theme & Plugins are all up to date
    Firefox Browser 27.0.1
    Mac OS 10.6.8
    Location: USA

    All was working fine, until this morning I created a new post, added a photo (upload media from the media library) to my text, the photo did NOT appear. When I switched from “visual” to “Text” tab, I can see the HTML code for the uploaded photo is there! I also have several static pages, and I am now having this same problem with images on static pages too. This is only a problem with images I want to add to the text (body) as of this morning. All images posted on the static pages prior to today are still working fine. However if I go to edit images on a page or add images, then the problem exists.
    Also, Slider images are not affected by this issue, they work fine.

    I have not overfilled the 3 GB capacity of the uploaded images, and the image I am uploading is just 500 pixels wide. I can’t find any other support or FAQs which answer my problem.

    Example of image problem…
    https://tellicokats.com/blog/
    On the Blog page, you’ll find 2 postings.
    “Happy St. Patrick’s Day” is the newer posting and it shows the image problem I’m having.
    The older post shows that photos were working fine!
    Happy St. Patrick’s Day – posting
    https://tellicokats.com/2014/03/happy-st-patricks-day-2/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    Have contacted your hosting provider?

    Thread Starter Rick Lavoie

    (@banjorick)

    Yes, I have contacted GoDaddy…
    Here is some new info.
    If you look at the HTML code (“Text” view), you’ll see this
    width=”1″ and height=”1″
    I have not accidentlly modified the pixel settings for width & height to 1 pixel.
    But, here is what I have just discovered!

    There are about 40 images that were uploaded prior to March 17th.
    These images all work fine.

    If I upload a new image, then the problem exists… the width=”1″ and height=”1″
    I just noticed that “Size” (when using “Add Media”) is NOT there!

    Add Media –>
    under: Attachments Display Settings:
    Alignment, Link To, Size
    “Size” does NOT show up

    This would explain why the image is being set to the lowest default
    the width=”1″ and height=”1″

    Any ideas as to what is going on?

    Thread Starter Rick Lavoie

    (@banjorick)

    Problem was with a setting in Customizr (Theme):
    Images –> “retina support” – ON
    “retina support” must be turned on, otherwise the images are corrupted when uploaded.
    Customizr forum gave me the solution:
    ElectricFeet wrote:
    – delete the image
    – then make sure that retina support is switched on in the Images section of Customiz’it
    – then re-upload the image.

    All is now fine! Thanks for your help…

Viewing 3 replies - 1 through 3 (of 3 total)
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