Images in Apple Mail (desktop and iOS)

  • Resolved fotan

    (@fotan)


    3 years, 1 month ago

    I have a client who is having problems with images not showing for users on Apple Mail, both iOS and desktop.

    As a test I disabled all the Privacy stuff in email on iOS, but it didn’t fix the problem. I gmail.app on my phone and Spark on my desktop and images show in both of those properly.

    At the top of the email from MailPoet in mail.app on both iOS and desktop there is a “View in Browser” link and when I click that it shows properly.

    Does this still sound like Apple’s privacy protections?

    Thanks in advance.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Dani F. a11n

    (@danielinhou)

    Hi there @fotan ????!

    Thank you for reaching out to MailPoet Support!

    I have a client who is having problems with images not showing for users on Apple Mail, both iOS and desktop.

    With the description that you shared above it sounds indeed like an Apple Privacy Settings kind of issue.

    Can you check the steps listed here and see if that fixes the issue for your client?

    Thanks!

    Cheers!

    Hi there @fotan,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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