Images imported incorrectly

Hi @mrlukas

Thanks for your question!

Images are imported into merchantcenter not right, and products are not approved.
exmpl:
https://domain.com/wp-content/uploads/https://dom.alicdn.com/kf/Hd2b00164dfe74218830a3db8b0086bf1E.jpg

First of all, it seems that you perhaps are using a plugin to scrape products along with their images from AliExpress in away that the product images are hotlinked not saved to your media library, so you got the error on the product image synced with Google Ads & Listing.

Therefore we don’t really recommend that, instead please use product images from your media library.

Secondly, in regards to product being not approved/rejected, it’s really beyond our scope of support.

Usually you might be able to check what’s the reason for the rejection/disapproval so you can revise your product to meet Google requirements so hopefully your products will get approved.

I hope that helps!

If you have any other questions, do not hesitate to let us know!

So if a person is using images for example from google cloud or from amazon AWS it will not work. And it is not a user issue the plugin send data about images incorrectly I repeat:
https://domain.com/wp-content/uploads/https://dom.alicdn.com/kf/Hd2b00164dfe74218830a3db8b0086bf1E.jpg
and it should be:
https://dom.alicdn.com/kf/Hd2b00164dfe74218830a3db8b0086bf1E.jpg

and google exactly not approving products because of the images. I have other feeds running without problem.

If I go to my uploads I can see the image URL and it is https://dom.alicdn.com/kf/Hd2b00164dfe74218830a3db8b0086bf1E.jpg

It is not efficient to use images from a web server if you can upload them to cloud storage and get them from there. Or in my example take from another server.

As a test, what you could try is simply creating one product by hand with the same image, but this time upload the image to your Media Library first and use that.

If that test product and the image sync to Google just fine, that will tell us that the issue is indeed the externally-hosted images on the CDN you’re trying to use.

Can you let us know the results of that test?

Also, could you please send me a copy of your site’s system status report? You can find it under WooCommerce > Status in the dashboard. Click “Get system report” and then the “Copy for support” button. Once you’ve done that, paste it into your reply.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Hi, so I still have this problem here is the stats information:

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Site address (URL): https://domain.com
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Also, products are importing fine on the test if images are in from media.

Hi @mrlukas,

First of all, I’m sorry to hear you’re still having issues importing your product images.

Second, thank you for sharing additional information with us and for running the test my colleague suggested.

Based on that, it appears, that the issue is indeed from using externally hosted images. As you previously mentioned too, instead of https://dom.alicdn.com/kf/Hd2b00164dfe74218830a3db8b0086bf1E.jpg, the plugin uses https://domain.com/wp-content/uploads/https://dom.alicdn.com/kf/Hd2b00164dfe74218830a3db8b0086bf1E.jpg, so it looks like it’s defaulting to the site URL by default.

I’ve gone ahead and reached out to the plugin developer for a possible workaround for you here. We’ll keep you updated as soon as we hear back from them.

hi @mrlukas,

Thanks for the information.

Can you please confirm how the CDN is being implemented on your site?

I just installed the drop shopping extension you are using “Aliexpress Dropship for Woocommerce” and imported a product from AliExpress and the images appear to be being added to the sites media directory https://d.pr/i/1Um93i and as a result, would correctly sync.

I’ve had a look a the docs and settings for the extensions and can’t find anything mentioning a CDN – but perhaps I am missing something.

Perhaps you are using CDN functionality within WP Rocket? If so could you confirm how that is setup please?

I’d like to make sure we can replicate

• This reply was modified 3 years, 3 months ago by Jason a11n.

I am not sure if it’s available in a free Aliexpress Dropship for Woocommerce plugin, but there is a setting to Use external image URLs as https://prnt.sc/1ibsm9j
as I have a lot of images I need to use this setting.
I tried also changing settings in WP rocket and enabled CDN, but the change did not help. https://prnt.sc/1ibtl65

Thanks @mrlukas ahhh I see I was looking at the extension available in the Woo marketplace.

I think the best way forward for us is if you open a support ticket on WooCommerce.com and we can perhaps grab a copy of that extension to look at.

From what I’ve seen GLA is using all standard WooCommerce core functions to grab the images so its possible to do with the way the extension is implementing things – we certainly want to be able to support users that use a CDN so I want to double-check we’re not missing anything here.