Images extracted from PDFs upload but are blank

  • Here’s one I think nobody’s ever seen before. At least my searches of the forums indicate it’s never been a problem someone’s had or solved.

    I was in need of a product image for a website, so I opened a PDF and did a screenshot, then converted it to a jpg file and uploaded it to WordPress via the Media tool.

    However, after the file uploaded, it was completely blank. I can download the file from the /wp-content/uploads… folder for it and view its contents in a browser or in a graphics program with no problem. But for some reason when WordPress tries to display it in the Media Library or as a featured image, it is just blank.

    I even tried using a PDF-to-image extraction program so as to get the native images backed out of the PDF as individual files. Same problem. Just fine loaded in graphics programs or browsers, but WordPress just makes them appear as blank.

    All other images not taken as screenshots of or extracted from PDFs do not have this problem.

    SCREENSHOT: https://www.awesomescreenshot.com/image/83424/883de2ff0f64162cb0fea0282c34aee6

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter rcwatson

    (@rcwatson)

    *bump*

    Here’s one I think nobody’s ever seen before.

    I am sure that is not factual. That said, the methods used to create the image are not related to WordPress core, so ask in the the forum for whatever you in use for:

    so I opened a PDF and did a screenshot, then converted it to a jpg file

    Oh, and we do not bump here. We can however, ignore.

    Thread Starter rcwatson

    (@rcwatson)

    Welllllll, alrightythen.

    @rcwatson,

    Hi! From the information so far, it seems like either it’s that one image or it’s WordPress.

    What happens when you try to re-upload that image a second time? Is it blank every time? (like in the screenshot link you pasted there were two “blank” images depicted– was this from attempting to upload the same image twice?)

    As @swansonphotos suggested, could it be the methods used to create the image?– If you do the exact same screenshot-then-convert-to-jpeg process in the exact same way but with a different *portion of the same PDF*, then what is the result? If you do the exact same screenshot-then-convert-to-jpeg process in the exact same way but with a *different PDF file* (or Word Doc, etc.), then what is the result?

    Will you provide a link to a download of the symptomatic image? (For example provide a link to the the /wp-content/uploads… folder)

    Will you provide a link to a download of the PDF file from which you are screenshotting?

    Regards,
    mjjojo

Viewing 4 replies - 1 through 4 (of 4 total)
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