• Resolved igears

    (@igears)


    I have just finnished a backup, everything seams to be fine except that the images do not show up on the site or in the media library, they have been moved though. If I login with ftp I will find all image files so they have been downloaded to the site.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @igears

    Did you include database into that backup?

    Also, please go to the website where you created the backup and share with me debug code, you can generate it like this: https://prnt.sc/lKbjrSAqQudm

    Let me know if that worked for you ??
    Thank you!

    Thread Starter igears

    (@igears)

    Nice, here is the code: BMI-RCg2NdQJ-93605

    Thread Starter igears

    (@igears)

    @iclyde – ?

    Plugin Author iClyde

    (@iclyde)

    Hi @igears

    Basing on your debug code, backup process seem to be successful.
    I didn’t notice any errors in your logs, so I assume it’s a false positive.

    Such false positive may happen when your browser loses connection with your server.

    To confirm that, simply check if any new file is listed inside backup(s) list in our plugin settings.
    That list can display only valid and restorable backups, if it’s there you don’t have to worry about anything, the backup was successful.

    If the file is not listed or you want to resolve issue with false positive:

    1. Go to “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Save “Other options” section

    Once done, try it out by running new backup.

    Let me know if that resolves your issue ??
    Thank you!

    Plugin Author iClyde

    (@iclyde)

    As we didn’t hear any reply in last days.
    I can assume that you resolved the issue.

    Feel free to open new topic if I am wrong!
    Thank you ??

Viewing 5 replies - 1 through 5 (of 5 total)
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