Images distorted / cloned sides

  • Resolved tsf999

    (@tsf999)


    3 years, 8 months ago

    Since one of the recent updates, images (all) are displayed incorrectly. A small vertical stripe taken from the very left side is cloned and attached on both left and right side.

    Let’s say this is original picture:
    ABCDEFG
    ABCDEFG

    What is displayed:
    AABCDEFGA
    AABCDEFGA

    Anyone has a similar issue? Latest versions of the plugin and WP. Browser-independent.

Viewing 11 replies - 1 through 11 (of 11 total)

  • Dear @tsf999,
    Thank you for the report.

    Can we please have a few screenshots from your end to have a better understanding of the issue?

    Sincerely,

    Thread Starter tsf999

    (@tsf999)

    Hi,
    Thanks for your prompt reply. Now checking on another PC and the effect is slightly different, it’s not exact clone but kind of resized. Two examples:
    https://mabanana.com/screen1.jpg
    https://mabanana.com/screen2.jpg

    Best regards,
    Peter

    Dear @tsf999,
    Thank you for the screenshots.

    Would you please try checking your site theme settings? It might have some options affecting our gallery light box.

    As I understand the site is not live, can you please inspect the gallery page and see if you notice any errors there?

    A short recording will be appreciated.

    Thank you,

    Thread Starter tsf999

    (@tsf999)

    Hi,
    I am using Simple Grey Version: 1.6.1, nothing changed there. I’ll try to restore an older version of the Photo Gallery from backup and see what happens.
    PS. restored to 1.5.69 and everything works great

    • This reply was modified 3 years, 8 months ago by tsf999.

    Dear @tsf999,
    Thank you for the response.

    Would you please update the gallery back to the new version and look for the possible conflict with other plugins or themes?
    You can use Health Check & Troubleshooting to debug the plugin.

    Let us know what results you get.

    Sincerely,

    Thread Starter tsf999

    (@tsf999)

    Checked, nothing really alarming. No https, no organization logo, etc. Most of all no difference with 1.5.69 installed vs. 1.5.70.
    Side note: the extra side bars appear with about half second delay.

    Dear @tsf999,
    We manged to reproduce the issue on our end.
    This turned to be a bug.
    The solution will go live next week.

    Sincerely,

    Thread Starter tsf999

    (@tsf999)

    You’re great, thank you!

    Thread Starter tsf999

    (@tsf999)

    Hi,
    I upgraded to 1.5.71, then 1.5.72 and it’s still exactly the same. I had to revert to 1.5.69 one more time.

    Dear @tsf999,
    Would you please update it back to the latest version and send over your gallery link so we could address the issue at your site?

    Thank you,

    Dear @tsf999,
    We are working on a new release right now.

    Sorry for this delay.

    Please allow a bit more time for the new updates.

    Thank you,

Viewing 11 replies - 1 through 11 (of 11 total)
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