Images disappearing

  • Hello, I am trying out your plugin on this site but the images do not load correctly. On the supplied page, the first image will disappear when I reload the page. Also I get a warning from Pagespeed that I should install Lazy Load and the loading times have increased after I disabled Lazy Loader by WP Rocket since I can not run your plugin together with that one. Is there something I am missing here? Would love to get this working but right now I have three test sites with different image optimization plugins running and yours is way behind. I assume it must be a fault of mine somehow but I have visited all pages on the site, reloaded them twice but only 12 images seem to have been processed.. I am running Avada theme. Thank you for any clarification

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Gerard Blanco

    (@sixaxis)

    Hi @tigervilja!

    Thanks for your message and for using our plugin ??

    Can you please have a look at this article? I’m sure it will be helpful. Also, please make sure you have the latest version of the plugin installed (1.7.5).

    Let me know how it goes, please.

    Best,

    Thread Starter tigervilja

    (@tigervilja)

    Hello Gerard and thank you.

    But there is no link to whatever article you wanted me to read..

    I do have the latest version installed, 1.7.5

    Thread Starter tigervilja

    (@tigervilja)

    And as a sidenote, only 17 credits have been used on my free account and I am under the assumption that all different sizes of all images are to be run through your image optimization. So that should be a lot more credits used aka more images optimized. Look forward to getting the link to the article, maybe it will clarify everything.

    /Roger

    Plugin Support Gerard Blanco

    (@sixaxis)

    Oh, sorry! I forgot to add the link. Here it is: https://shortpixel.helpscoutdocs.com/article/220-i-installed-shortpixel-adaptive-images-but-it-doesnt-seem-to-work

    That’s an article that tries to list all possible conflicts with other plugins. Please check it out and try to see if that solves the issue.

    Regarding the credits, here’s how SPAI counts them.

    Let me know if that’s helpful, please.

    Best,

    Thread Starter tigervilja

    (@tigervilja)

    Hello Gerard, I have read the article and disabled as per instructions for WP Fastest cache, actually that was done when I first installed your plugin. The amount of credits used are standing at 24 after a week and I have visited the pages and refreshed them but it does not seem to work propely. For instance, this page shows the image only once after having refreshed it 10 times, https://test2.rogerhaden.com/potion-no1-hair-loss-alopecia/

    Thank you

    Plugin Support Gerard Blanco

    (@sixaxis)

    Hi @tigervilja,

    That’s strange. Would it be possible to have a temporary admin access to take a look at your site and see what is going on? You can send us the credentials via this contact form. Make sure to mention this ticket too ??

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Images disappearing’ is closed to new replies.