Images disappeared, only file names show

@stratweb – As this appears to be an inconsistency between two pages I really am not seeing anything from the front-facing views, perhaps there is a difference between how the past and current inventory pages are being written/published; or, something has changed since the past inventory page was published and the “new” current inventory page was added?

– Cais.

Both pages were set up at the same time and with the same settings.

Another thing I noticed is that the automatic resize has stopped working. We stress to our customers that they need to resize the images first, but they often ignore us. It was working, but the last few images weren’t resized even thought the setting hasn’t changed.

I can see the thumbs in the manage gallery area, but they don’t show on the front.

@stratweb – Is installation being managed by you for your end-user; or, are you providing a service where users can upload images onto your site?

Also, given the similarity between the inserted displays, what are the differences between the generated shortcode being used for each?

Thanks!

– Cais.

We installed the galleries on the site we built for our customer. Our customer is loading the images to the gallery himself. He takes the pictures with his older iPad, then downloads them onto his computer. From there, he uploads them into the gallery.

Also, I have new details to report on this problem:

The gallery crashed while our customer was uploading images to it. We discovered that at the exact moment that the gallery crashed, 4 strange posts appeared in the “Uncategorized” category of the WordPress post manager. Their titles looked like image file names, but one of them had a weird extension. The other three appeared to be attempts to upload the same image 3 times before the gallery crashed.

The one with the weird extension is the one I believe crashed the gallery, but we can’t figure out where it came from. Our customer swears that he didn’t upload an image with that file name, but he was the only one on the site at the time and he was uploading to the gallery that crashed.

To fix the issue, we had to delete the affected gallery and all of the images and then create a new gallery and re-upload the images.

So far we have not had any other issues with it.

Can you give us any insight as to how any of this happened?

@stratweb – We have not had any other reports even similar to what you are describing here. I’m not certain what may have happened to create these problems.

– Cais.

Yeah, I hear you on that.

The only reason I am pushing this is because our customer is insistent on placing the blame on us. Our policy is that if a mistake, on the customer’s part, breaks a site, they pay us to fix it. If it is due to an update or something like that, we fix it at no cost. I think that may be what is motivating him to place blame.

I believe that he has inadvertently uploaded a corrupt image and I believe that caused the problem. Is that possible?

The bad part is that by insisting that we research this and give him a concrete answer, his cost is going up!

Is there someone there who might know more about this and can give me a statement for our customer?

@stratweb – “Corrupted” images can cause unusual and unexpected results although for the most part they generally will not display and/or show as broken images. These are easily fixed by deleting the image and re-adding it to the gallery as a proof of work.

You’re welcome to send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic) so we can get a better look under the page at your client’s site.

Please include as many details as you can about the site and the issue(s) at hand so we can move on this although given the current context and details I really do not have any sort of timeline on when we would be able to provide any additional information about the problem at hand.

Thanks!

– Cais.

Hmmm…well this one broke the entire Gallery! Lol!

I will send the Bug Report. Thank you for that suggestion.

@stratweb – We received your Bug Report, if you wish to carry on the conversation there we would be more than happy to do so.

Thanks!

– Cais.