Images disapeared and quota issues

  • Resolved pandafk86

    (@pandafk86)


    5 months, 2 weeks ago

    hi

    my images dissapeard (even from my library)

    and my quota seems to be bugged (it says that I’m at 21k/21k visitors this month …)

    The page I need help with: [log in to see the link]

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  • Plugin Support Kush

    (@kushnamdev)

    Hi @pandafk86

    Thank you for contacting us.

    I checked your site and all images are being properly served on the site without any issues as you can see in this screenshot – https://vertis.d.pr/i/fPwvI9

    In case you have offloaded images to Optimole then Let me guide you through the steps to resolve the image issue you’re facing:

    1. Visit the Documentation:?Please visit our guide on transferring images back to your server here:?Transfer Images to Your Server.
    2. Export Images:?If you prefer to manually download and re-upload the images, you can use our export tool, accessible here:?Export Images from Optimole Cloud. This tool will allow you to download all your images in one go.

    In both articles, you will find detailed, step-by-step instructions. These should guide you through the process of either transferring or exporting your images smoothly.

    If you encounter any difficulties or have questions, please do not hesitate to reach out to our support team. We’re here to help and ensure that your experience with our plugin is as seamless as possible.

    We apologize for any inconvenience caused and thank you for your patience as we work to resolve this issue.

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