Images converted but not shown as webp

  • Resolved Elena Syvor

    (@elena-syvor)


    2 years, 6 months ago

    Good day,
    I converted almost all images for my website, but they are not uploaded as webp. I checked other topics here with the same issue and tried to reconvert manually some images but it did not help. I also contacted my hosting company and made a test page with a webp image https://teamylove.ru/product/тест/. It works correctly. So seems like it is not server issue.
    Could you please help me with solving this issue? Is it possible to check the logs to see if the pligin works correctly but the browser shows basic image?

    • This topic was modified 2 years, 6 months ago by Elena Syvor.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @elena-syvor

    Thank you for your question and I am happy to assist you with this.
    I’ve checked the products and as I can see the images are converted to webp
    https://teamylove.ru/wp-content/uploads/2022/04/GABA_part-0.webp
    The thumbnails and the resized images are also converted: https://teamylove.ru/wp-content/uploads/2022/04/GABA_part-0-816×612.webp
    After closer inspection of your website, I’ve also noticed that you’re using Nginx Reverse proxy.
    In cases such as this, there is a chance that the Reverse proxy is handling static content (cache-control, expires), and not by the origin. If this is the case, you should reach out to your hosting provider, and make sure that reverse proxy bypasses the rules for static files.
    If you check the original image https://teamylove.ru/wp-content/uploads/2022/04/GABA_part-0.png
    You can see the header: last-modified: Wed, 20 Apr 2022 13:02:58 GMT
    and converted image has the following header: last-modified: Mon, 02 May 2022 13:41:22 GMT

    I hope this helps!

    Thanks!

    Thread Starter Elena Syvor

    (@elena-syvor)

    Dear Marko,
    thank you for your detailed reply. I’ve contacted my hosting provider and they fixed from their side as per your suggestion. But still the images are not replaced by their webp analogues. Is it possible that I need to change the image addresses manually after their converting? Or could you please check what may be other possible solution for this issue.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @elena-syvor

    Thank you for your feedback.
    Well, it seems that that did the trick! If you go to your check the page you provided, right-click on the page and inspect the source, go to the Network tab, select IMG and reload the page, you will see that all images are being served as webp as you can see in the screenshots below:

    So as you can see, all images are converted and being served as webp.

    Thanks!

    Thread Starter Elena Syvor

    (@elena-syvor)

    Dear Marko,
    thank you so much! Nice plugin and great support

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @elena-syvor

    You are most welcome!

    We would really appreciate it if you could take a minute and post a review?here. This will help us to continue offering a top-notch product to users.
    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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