Images are not appearing in Testimonial Carousel

  • Resolved sanumolu5

    (@sanumolu5)


    1 year, 4 months ago

    Hi,

    I have used Testimonial Carousel that Elementor provided. It isn’t showing the images that are uploaded and not left blank. The carousel is placed at the end of the home page. Link provided along with this thread.

    • This topic was modified 1 year, 4 months ago by sanumolu5.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Vitalii

    (@uappsk)

    Hello, @sanumolu5 !!!

    Unfortunately, you are not using our plugin, but the problem is that you have SiteGround Optimizer installed on your site and Lazy Load Media mode enabled. To disable it, you need to go to the admin panel of your site, then click on the SG Optimizer menu item and go to the Media tab and disable this mode and check if the images are displayed!

    If this solved the problem, please leave feedback, it will help us to develop and support our plugin. Thank you!

    Thread Starter sanumolu5

    (@sanumolu5)

    Hello @uappsk

    I did not understand what you meant by Unfortunately, you are not using our plugin.

    I have disabled Lazyload and it actually showed up images. However, this cannot be the solution, because after all we are using SG Optimizer and enabling Lazyload to improve performance of the website. If we have to disable, then it is like compromising on the performance. What would be the use in that case? Isn’t it?

    Plugin Support Vitalii

    (@uappsk)

    Hi, @sanumolu5

    Sorry for the extra trouble. Could you make a video of how you configure the plugin and adjust the image, please. It would help us a lot to understand the problem in more detail. You can record a video, for example, using loom.

    Thanks

    Thread Starter sanumolu5

    (@sanumolu5)

    Hello,

    Please find the following link to the video :

    https://drive.google.com/file/d/1caIj1m5dHR_6Q6rbDZd9cPzkxV0FcmhT/view?usp=sharing

    Plugin Support Vitalii

    (@uappsk)

    Hi, @sanumolu5

    We have reviewed your video recording, unfortunately you are not really using our plugin. You use elementor’s built-in slider pro. We can offer you two solutions from which you can choose the one that suits you better

    1) In the current slider, you need disable lazy load and images will be loaded, I have attached the screenshot below

    https://prnt.sc/NCZ8PkxrMYp6

    2) You can install our slider and we will help you set it up if you have any questions. You can see our types of sliders in the picture below

    https://prnt.sc/AwfzeEju0LZH

Viewing 5 replies - 1 through 5 (of 5 total)
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