Images all of a sudden not showing

  • We have had our website (www.controlledchemicals.com) up and running for a few years now with no problems. All of a sudden, the images in the slideshow and website are not showing up. I can still see them all in the media library though. There is an update available, but I am hesitant to update because the person who set up the website is no longer working here and there’s no documentation of how she set up the website and if she made any modifications to it. With there being no phone support for WordPress, it will be very difficult for us to fix any problems that the update may cause. Is there any way to fix the image problem without updating?

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  • The images are returning 404 which means they are no longer at the requested URL. They’re actually redirected to a really long absolute path that seems to be or rather was on the same server as your site but maybe someone deleted that folder. Your former employee may have set it up that way and forgot all about it.

    The long URL has Cryoguard in the path which I believe is linked to your company. Is there anyone in that organisation in charge of site development etc?

    Get a backup of your website database
    Get a backup of your website files
    Do a localhost install of WordPress onto a PC
    Experiment with it. Do the updates, does it work ?
    Get an fresh copy of the WordPress version 3.3.1 – are the core files the same, or have they been customised ?
    Try and do the same for plugins.

    As for images, there is one with:
    <img class="Featured" width="462" height="306" alt="CCI" src="/hermes/bosnaweb03a/b1705/ipw.cryoguar/public_html/controlledchemicals/wordpress//wp-content/uploads/2012/01/slider-image-for-wordpress-cc-408-pill11-20527_462x306.jpg">

    The image is really at:
    /wp-content/uploads/2012/01/slider-image-for-wordpress-cc-408-pill11-20527_462x306.jpg

    so the block should be:
    <img class="Featured" width="462" height="306" alt="CCI" src="/wp-content/uploads/2012/01/slider-image-for-wordpress-cc-408-pill11-20527_462x306.jpg">

    OR maybe
    <img class="Featured" width="462" height="306" alt="CCI" src="https://www.controlledchemicals.com/wp-content/uploads/2012/01/slider-image-for-wordpress-cc-408-pill11-20527_462x306.jpg">
    Someone somehow has changed something.

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