Imagely / Nextgen gallery

  • From a list of three plugincompany’s, this was one company. I thought to give nextgen gallery a try. But what a bad company…

    I tried the plugin for an half hour, saw this is’nt the plugin for my needs. So i disabled automatic payments directly within PayPal.

    Now, a month later i saw there was a payment made through paypal for a year in advance. I mailed with support and the only thing Mihai Ceban from support is saying; we can not do a refund because you did’nt send us a mail (look at the ‘term’ – small letters). So i’m flushing 110,-… 

    So if you want to buy this plugin. Think twice. This company had a business model; not to make u happy use the plugins, but pay the bill for something you might not use. Beh

    I now use Foogallery and those guys know what service is. Use there support multiple times. So Imagely, if you want some tips. Look at your competitor Fooplugins. They do it a lot better…

    • This topic was modified 1 year, 11 months ago by kennisdomein.
    • This topic was modified 1 year, 11 months ago by kennisdomein.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Imagely

    (@imagely)

    Hi @kennisdomein,

    We are sorry to hear of your experience. Checking our records it appears that you’ve only canceled your renewal payments and did not asked us at support for a refund within a 14 days period of time. We issue no questions asked refund for everyone asking during this term.

    You’ve mentioned that you are furious with us charging you initially for the account when that was the payment charged for the access to our premium plugins. I am sorry for mentioning that but this is like asking a company to return the money for a product that you’ve already used for some time and then decided to go with a competitor.

    To avoid cases of refund policy misusage we had to dedicate a separate chapter for the refund policy within the Terms & Conditions to clearly state what are the expectations: https://www.imagely.com/terms-conditions/

    Thanks,
    Mihai

    • This reply was modified 1 year, 11 months ago by Imagely.
    Thread Starter kennisdomein

    (@kennisdomein)

    Then you have to be clear where to send a message to (within the 14 days). There are not many people reading your terms so you have to communicate this within the journey (email etc)… i’m 20 years marketeer now, so i know what i’m talking about…

    As i’m searching the internet i see a couple of messages about your refund policy. I’m not the only one that find your policy disturbing

    You can turn tides here if you will do the refund.

    It’s fascinating that you keep refering to your terms while there’s a very frustrated customer that don’t want to use your plugin (with a reason). You can see the quick cancelation. Man, this is not service…

    Plugin Contributor Imagely

    (@imagely)

    Hi @kennisdomein,

    We have discussed your case as a team and decided in good faith to go with an exception and issue a full refund for your purchase being the thing that you’ve canceled your account’s renewals shortly after the purchase.

    Thread Starter kennisdomein

    (@kennisdomein)

    Thanks! You made my day??

    • This reply was modified 1 year, 11 months ago by kennisdomein.
Viewing 4 replies - 1 through 4 (of 4 total)
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