Image url has an equals sign inserted

  • Resolved flatword

    (@flatword)


    1 year, 2 months ago

    WordPress 6.4.2 Theme Twenty Twenty Four.
    WPForms Lite Version 1.8.5.4 |

    The email generated by the wpform when submitted on the website is arriving without the image displaying (just the placeholder text displays).

    The image is added in the WPForms / Settings / Header Image. I see it displaying fine there.

    The url for that image is (the site is password protected for now but if there is a reason using the site would help you, let me know.)
    https://talentquestnow.com/wp-content/uploads/2023/12/Copy-of-Talent-Quest.png

    Viewing the source of the email reveals the problem.
    The url in the email is https://talentquestnow.com/wp-content/u=ploads/2023/12/Copy-of-Talent-Quest.png
    The url in that email has an “=” sign inserted within the word “upload”.
    Notice the /u=uploads/ rather than /uploads/

    Here is what I have tried:

    1. I have removed the image and re-added it
    2. I have replaced the image
    3. Re-saving the settings for the Permalinks did not help.
    4. Disabling all plugins (except WPForms) did not help.
    5. The theme I am using is Twenty Twenty Four. I changed it to Twenty Twenty Two and that did not help.
    6. Contact my host provider just to see if they could shed any light but they said its a plugin issue.

    Any suggestions on what this could be or how to fix it or how to debug it further?

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @flatword,

    Thanks for reaching out!

    It seems you opened a similar topic here, and you closed the topic as solved.

    If you’d like more help with using WPForms Lite, please feel free to reach out.

    Thanks!

    Thread Starter flatword

    (@flatword)

    Hi and sorry. I still have the issue. This post has more details so we can leave the other closed and this open , please. Thank you

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @flatword,

    Thanks for letting me know the issue continues for you.

    However, I was unable to reproduce the issue on WPForms Lite version 1.8.5.4, and here’s a screencast from my test.

    When you get the chance, could you please try using the steps in WPBeginner’s detailed guide on troubleshooting WordPress to see if it helps resolve the issue?

    In case the issue continues if you follow all the steps in that guide, please copy and share here the details on WPForms ? Tools ? System Info.

    Thanks!

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @flatword,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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