Image upload and upload expire

  • Resolved francoc30

    (@francoc30)


    2 years, 7 months ago

    Hi Josie,
    I have an user whose images were not stored in the server folder and yet claimed that he did do the upload. I am trying to figure out what happened. Can you point me to where I should look?
    I did noticed that he logged into our system at 4:50 p.m. and logged off at 5:22 p.m. on April 11. 5:00 p.m. on April 11 was our upload expiry date/time. It could be that when he pressed the Submit button, the time already passed 5:00 p.m. I am wondering if that were the case, will his images still be uploaded or not uploaded at all? If the images were not uploaded because of the expiry time already passed and webform closed, is there any message being displayed to the user to alert him?

Viewing 4 replies - 1 through 4 (of 4 total)

  • We did have the same problem once. Recall that you can upload any time, even after the closing time, as long you were in before closing.
    If that happens, the image gets uploaded, but the system no longer accepts the entry,
    SO you get images and no records.
    We solve the problem by telling the members the closing is midnight. But actual closing is set 2 am the following day. For those who log 5 minutes before closing. Yes the do exist. Make sure you check in settings not show closing date and time.
    Hope that helps

    Thread Starter francoc30

    (@francoc30)

    I see and thanks ronc. But in my case, the supposedly uploaded images were not in the Upload folder. On our download, I didn’t find the images or records on the spreadsheet. That is the puzzle. I want to rule out any hidden technical issues.

    Plugin Author Josie Stauffer

    (@joanne123)

    In the case described by RonC, the images would NOT be in the upload folder. They would simply not be processed at all. Since the logout did not occur until well after the closing time, that is most likely what happened.

    A successful upload ought to return to the user a list of the items processed, including thumbnails of the images.

    Thread Starter francoc30

    (@francoc30)

    Thanks Josie for the clarification.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Image upload and upload expire’ is closed to new replies.