Image updot not working

  • Resolved parthwp

    (@parthwp)


    2 years, 1 month ago

    Hello Team

    When I create a new notification campaign using drag and drop builder and double click on logo to add new it shows just white popup no option to add or update image.

    Thank You! ??

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @parthwp,

    We have checked this issue but couldn’t replicate it at our end.

    We suspect that it may be due to a plugin or theme conflict.

    Will it be possible for you to perform a conflict test on your site? You may need to temporarily disable all other plugins except the Email Subscribers plugin and switch to a default WordPress theme.

    We recommend doing the troubleshooting using the Health Check plugin which disables all the plugins and switches the current theme to the default theme only for the current logged-in user when troubleshooting mode is enabled.

    It does not affect other users or site visitors. You can get the Health Check plugin from here. After enabling the troubleshooting mode in Health Check plugin, activate the Email Subscribers plugin, and check if the issue is resolved or not.

    If it is resolved, then you can activate plugins one by one or switch to the current theme and check which is causing the issue.

    If the issue persists with only Email Subscribers active, do let us know if this is the case. We may then need to debug it further.

    Hope this helps you.

    Let us know what comes out. Also, let us know if you have any further queries.`

    Thank you.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hello there,

    We haven’t heard from you in a while.

    We hope our previous replies were helpful in resolving your issues.

    I am closing this thread for now. Feel free to reopen it in case if you are still having the issue with the latest version of the plugin.

    If you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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