Image translation not working on all browsers/devices

  • Resolved kstavrov

    (@kstavrov)


    3 years, 4 months ago

    Hello there,

    First I would like to thank you for the wonderful plugin. Image translation is a wonderful option ot Translatepress, but it seems I have some issues with it. I made image translations of the images in the following link (https://drstavrov.com/en/aestheticdermatology/fillers/lips/) but it seems that these changes are visible only to me when I view from dekstop in non-incognito mode. When I open from desktop incognito mode, or via phone, or from other device (which isn’t logged in my website as an administrator) image translation isn’t working. I have no problem with text translation and have been using the plugin for months.

    I will be very glad if you can help me.

    Best regards,

    Konstantin

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello there,

    Thanks for reaching out about your issue.

    This might happen due to lazy loading. Can you please temporarily disable lazy loading for images and let me know if it resolves the issue?

    If that’s not it try a quick compatibility test.(ideally in a staging environment):

    ??*Briefly* disable all other plugins and enable the default Twenty Twenty theme. Please also disable all add-ons. If this fixes the problem, enable everything one by one, checking each time to see when the problem returns.

    Please let us know when you find the conflict so that we can take a look and see what we can do about it.

    Looking forward to your reply.

    Thread Starter kstavrov

    (@kstavrov)

    Hey there,

    I’ve disabled the lazy load plugin but problem is still present. Unfortunetely I cannot change the theme and disable all plugins at this time. I will do few more test with other devices to see if there is a change. Thanks for the fast response!

    Best regards,
    Konstantin

Viewing 2 replies - 1 through 2 (of 2 total)
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