Image timeout

Hi @nazrinn,

Are you using Optimole plugin? Have you tried clearing cache in the plugin settings?

I think this might be an old resource as I see this image in your library and working, for example – https://ml275xldtxd5.i.optimole.com/XPWDtmo-6ndH6oMx/cb:cpKrI/w:auto/id:02de570f196342562f7652fd2c607b14/https://barbandcarole.ca/pexels-dominika-roseclay-1110562-scaled-1.jpg

Hi Vitys.

I refreshed cache multiple times on both optimole and LiteSpeed cache. Even after reuploading and renaming my file, my Elementor CSS does not seems to link to the correct URL of the image.

In my media library, the correct URL is https://ml275xldtxd5.i.optimole.com/AuPUZI8.ngNs~26f67/w:auto/h:auto/q:mauto/process:11314/id:89ca02dba99cb5ba3df8bff73e33fee3/https://barbandcarole.ca/pexels-dominika-roseclay-1110562-scaled.jpg. No problem loading that one, but that’s just not the URl Elementor uses…

I tried refreshing Elementor’s custom CSS too, but no avail. I don’t know why it’s always using the wrong URL, and always trying to fetch in https://ml275xldtxd5.i.optimole.com/AuPUZI8.lBBr~27163/, while the working copy is on https://ml275xldtxd5.i.optimole.com/AuPUZI8.ngNs~26f67/. It’s frustrating and only that image too.

I’ve put a temporary image in the meantime, but I know my client would like to keep the old one. Any idea what’s up there?

Hi @nazrinn,

From what you described, it sounds like a caching problem, so regenerating Elementor’s CSS (WordPress admin area -> Elementor -> Tools and Regenerate the CSS) should do the trick.

But if you already tried this and cleared cache from your other caching plugins and it still doesn’t work – please contact us via our contact form https://optimole.com/#contact, and we will investigate further.

Thanks!

I did this as well but no luck. The problem persisted.

I won’t test this again in a while but I’ll report if there is anything I find interesting.

Thank you Vytis!

Understood, thank you, and feel free to contact us if you have any other questions.

Have a good one!

Hi @nazrinn,

Our development team double-checked this issue and it appeared to be a problem on our end with the worker. The thing was that original version of the image was loading but the avif version was not and the the resource was timeouting.

I hope it works as expected now. Thank you for reporting the problem.

Oh that’s great to hear!

I’ll check it back when I’ll finish the next iteration of my site then I’ll get back to you on it.

Thanks Vytis!

Hi Vytis. I confirm the fix worked and all my images are now loading properly! =)

• This reply was modified 2 years, 3 months ago by Nazrinn.

Perfect! Thanks for the update ??