Image Service shows processing for a long time

  • Resolved issacchua

    (@issacchua)


    2 years, 6 months ago

    Hello,

    I try the Image Service but my images are not converted. They are all showing “Processing” forever. When I open the console, I keep getting lots of admin-ajax.php requests with the example of response payload like this:

    {“success”:true,”data”:{“0″:””,”status”:”processing”,”processing”:{“job_id”:5463274,”signature”:”86def8de4a75b1f0b12455887cc495a7″,”status”:”queued”,”licensed”:false,”priority”:255,”time”:1653025161,”status_url”:”https:\/\/api2.w3-edge.com\/job\/status\/5463274\/86def8de4a75b1f0b12455887cc495a7″,”usage_hourly”:3,”usage_monthly”:3,”limit_hourly”:100,”limit_monthly”:1000}}}

    By the way, I am on wordpress version 5.9.3 and W3 version 2.2.1 and the Active editor is WP_Image_Editor_GD and GD supported file formats are GIF, JPEG, PNG, WebP, BMP.

    Any chance you can help me with it? Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @issacchua

    Thank you for reaching out and I am happy to assist you with this.
    This may depend on various things like the hosting environment, the number of images you are trying to convert (I am guessing you are converting all at once?), and also the fact that the Pro users do have a priority when it comes to image conversion.
    You can check also when inspecting the source if there are some 404 ajax responses in the network tab once the conversion is started.
    Can you also please share the website URL?
    Thanks!

    Thread Starter issacchua

    (@issacchua)

    Hello Marko,

    I manually click on the convert button. It has been 8 hours now and I check the status is still showing Processing.

    The responses are POST 200 and it kept requesting for every 1-2 seconds (for each image that is in Processing).

    The website link url is: https://www.test-playground-2.menusifudemos.com/

    Thank you for your time to look into this matter, thanks!

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @issacchua

    Thank you for yoru feedback.
    I am unable to replicate the problem. I’ve checked your website and I can see that you are using Security headers. This potentially may block the requests that are being set for image conversion so I would advise disabling those, disabling and re-enabling Image service, and trying again.

    I hope this helps!

    Thanks!

    Thread Starter issacchua

    (@issacchua)

    Hi Marko,

    Would you be specific about what might cause the error? I have tried unset all the security headers but it is still not doing any good after disabling and renabling (I am adding them back now so).

    Thread Starter issacchua

    (@issacchua)

    I am not sure if it is because I don’t have Imagick installed?

    I am referring to this documentation: https://www.boldgrid.com/support/w3-total-cache/image-service/

    Seems like using GD is also possible as long as the GD also supports webp format right?

    Thread Starter issacchua

    (@issacchua)

    Hello, I found the issue of why it is not converting.

    It is because the cron job is disabled in the wp-config.php. Hope this helps whoever is having same problem.

    Have a good one!

Viewing 6 replies - 1 through 6 (of 6 total)
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