Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WPCharitable

    (@wpcharitable)

    @rosbiffer can you (1) provide a step by step on the quickest way to reproduce the error (2) let us know what browser you are using (3) and a similar sized image (or the image itself but can understand if you don’t feel comfortable providing that). I’ll provide this to our team and can pass along any information when I get it. Thanks!

    Thread Starter rosbiffer

    (@rosbiffer)

    1. Create new campaign, any template, drag a photo block and choose a large photo. It goes over the side of the page but there’s no horizontal scrollbar
    2. Chrome
    3. eg https://shh-uk.org/wp-content/uploads/2024/07/hands-circle-2.png
    Plugin Author WPCharitable

    (@wpcharitable)

    @rosbiffer Thanks! So we did an initial test in Chrome and things are looking ok (we created a one column template) https://a.supportally.com/i/hAE1j4 – but since you are communicating with you on another (paid) support we might ask you for site access privately there to take a closer look. We’ll update this forum post one way or the other however.

    Plugin Author WPCharitable

    (@wpcharitable)

    Update: Issue was with the Siteground Security Optimizer plugin preventing access (403) to some Charitable files related to CSS and template visuals. Deactivating the plugin confirmed.

Viewing 4 replies - 1 through 4 (of 4 total)
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