Image optimization is not working.

Hi,

Your screenshot shows all gathered images have been sent to the cloud server for optimization and that 92 were sent in the last batch. I assume the issue is somehow those 92 have not come back from the cloud server, but I can’t check any further for you without more information. Please provide 1) Another screenshot of the whole Image Optimization Summary tab; 2) the LS report number, which you’ll get by going to LiteSpeed Cache Toolbox –> [5] Report and click “Send to LiteSpeed”. We’ll help you find out what’s going on then.

Regards.

Hello,

Exactly, those images are not coming back. I have cleared and sent it again. But no luck.

Please find the report number here and the screenshots.

Report number: YKNYEQCC

Screenshot1: https://ibb.co/6JzhdqZ
Screenshot2: https://ibb.co/pfRMxFs

Kind regards.

The same thing is happening on another website, too, for 174 images.

Hi,

Thank you for your prompt response. The only thing I can think of is somehow the notification from the cloud server is blocked, which is usually because our node IP is not whitelisted on your server. Please check and make sure all the IP’s from this list are whitelisted on your server: https://api.quic.cloud/ips

Hope this’ll resolve the issue, but if not, please let us know and we’ll see what else might be the reason why those images are not being sent back to you.

Regards.

Hi,
I contacted my website host.
They replied this “Have checked each and every IP, not a single one was blocked.
The issue would be somewhere else”

Kind regards.

Hi,

Could you please kindly confirm me what is your server IP ?

because I am seeing 2 IPs

xxx.xxx.46.94

and

xxx.xxx.11.88

in our system

incorrect IP setting will definitely make image optm unable to work

Best regards,

Hi,

This is the correct IP xxx.xxx.46.94

And I have hosted another website on this and facing the same issue.

Thank you.

Hi,

okay , then please go to https://my.quic.cloud , login to dashboard -> this domain -> setting -> server IP , update the server IP to the .46.94

then go back to image optm page, click “clean up unfinished data” , then send again

Best regards,

Hello,

Thank you very much.
It worked.

The 92 images were optimized.

For the other domain, it has only optimized 4 images out of 174.
Will it take long?

Hi,

no , but I’d suggest you to check the IP settings aforementioned as well

Best regards,

Hi,
I have changed the IP on QUIC Cloud.
The unfinished data was 174 after resending the number reduced to 170.

But on the media library, I can see this for all the images: https://ibb.co/xHdrGh7
It still shows 170 unfinished: https://ibb.co/cCyLYMs

Here is the report number: HACKKGVK

Thanks.

Hi,

some images could be duplicated and ignored , or classified as previous optimized

the Media page is showing as image group

for example when you upload an image to WP, it will generate some resized images , the main images plus these resized ones , are called as image group

in LiteSpeed optm info , if some of the images within this group has optimized , despite not all of them have been optimized, it will still display that way

you should go to file manager or FTP to verify it

Best regards,

Hello,

Thank you for the quick replies.

I can not see the webp versions on the file manager. But on the media library, it is showing optimized and generated the webp file.

Please suggest.

it’s same case

let’s say one image group contains 10 images, then if few of them have webp , the media will show webp , despite not all of them have webp

Hello,

Then how can I make this work?

Please suggest.

sometimes it won’t generate webp , most common cause is webp file result in larger size, as in such , there is no point to keep it