• Resolved jeffzhang

    (@jeffzhang)


    Hello,

    I got two problems:
    1. image optimization, when I click” send optimization request”, there is only one group one image requested, and it is still kept on that, no change, no works.

    2. when I activate the plugin, I can’t use fashion build live of Avada theme to edit my page, once I click it, it is all gray color, the content of page is gone. Why? What should I do to solve this?

    Thank you for your time.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • It seems like you’ve changed IP recently, which means the reference on the optimization end is incorrect. I’ve updated the IP to the resolving one for the domain.

    Can you please try sending an optimization request again?

    Thread Starter jeffzhang

    (@jeffzhang)

    Hello, yes it works, thank you.

    Could you pls help me to solve the second problem I asked?

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    For 2nd issue, could you please try reset to default setting and see how it goes?

    Best regards,

    Thread Starter jeffzhang

    (@jeffzhang)

    Hello,
    do you mean I need to reset all setting of litespeed?

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Yes, I meant the setting in LiteSpeed plugin , you can export your current setting first.

    Best regards,

    Thread Starter jeffzhang

    (@jeffzhang)

    That is not a good idea for me. I set a lot on Litespeed plugin, I don’t want to go through the tests one by one.

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    No , that’s not solution , just a check and test first

    first we need to know if it is caused by any of the options , and then act on it.

    Best regards,

    Plugin Support LiteSpeed Lisa

    (@lclarke)

    Hi,

    Do you still need help with this?

    If so, we need to figure out which setting is causing the problem. To diagnose this, start by exporting your current configuration as a backup, and then resetting LiteSpeed Cache to the default settings, like so: Go to LiteSPeed Cache > Toolbox > IMport/Export to find those tools. Once you’ve done that, see if the problem persists, and let us know what happens. We’ll give you next steps from there.

    I’m going to mark this topic “Resolved” for now, but if you still want to troubleshoot, please take the steps I just mentioned and we will be happy to reopen the topic.

    Thanks!

    Thread Starter jeffzhang

    (@jeffzhang)

    Hello,

    Thank you for your help. I have done what you mentioned, and yes it worked. I can use fusion builder live again. So what should I do next.

    Thread Starter jeffzhang

    (@jeffzhang)

    Please reply ASAP

    Plugin Support qtwrk

    (@qtwrk)

    Hi

    Now re-enable other options back, one by one, and after each, check the editor. So this way we can find which option breaks it

    Thread Starter jeffzhang

    (@jeffzhang)

    oh, finally I still need to check it one by one by myself. Why you can’t figure it out?

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Well , I’m sorry we are not all-knowing, even for us we do that exact same steps to troubleshoot.

    I can only say , based on past experience , this is most likely related to features related to JS, you could try them first.

    Best regards,

    Thread Starter jeffzhang

    (@jeffzhang)

    okay… I tried but I failed. And I don’t want to waste more time to test it one by one. Just let it be. If you figure out the solution in future, please tell me. thanks

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Well… you don’t have to do it one by one , you can do it like two by two , three by three or even five by five , it could speed up the process.

    can’t use fashion build live of Avada theme to edit my page

    another simpler way is to exclude the editor URI from being optimized at all , you can go to Page optimization —> Tuning setting —> URI Excludes

    usually such editor should have a pattern on URL

    for example Elementor page builder has URL like this

    https://domain.comwp-admin/post.php?post=1&action=elementor

    so we exclude action=elementor

    for example Divi builder has URL like this

    https://domain.com/?page_id=1&et_fb=1&PageSpeed=off

    so we can exclude it by et_fb=1&PageSpeed=off

    something like that

    Best regards,

Viewing 15 replies - 1 through 15 (of 15 total)
  • The topic ‘image optimization’ is closed to new replies.