Image not uploading

Hello @monkeyman79,

Thank you for using Direct Stripe.

I couldn’t reproduce an issue with the image option, except I realized the loading spinner is set too early, I will fix that in next version.

Could you explain what happen after you click the Select image button ?

Do you have images uploaded in the WordPress library ?

Best regards,

Nico

When I click select image it pulls up the image library (I have images already uploaded). The spinner keeps going (doesn’t stop). I select an image, hit “use media’ but when I scroll back down to the ‘Modal form logo / image’ section no image is uploaded. I also checked the stripe button on my website and it definitely does not have an image uploaded (get an error message saying logoUrl (https://empty/) failed to load.”

I’ve tried this several times over and the image never seems to upload. Any ideas?

Hello @monkeyman79,

Thank you again for using Direct Stripe.

I still couldn’t reproduce this issue.

Is the loading spinner stopping after you click the use image button in the WordPress library popup ?

Id the “Saved” green popup showing to ?

Could you make sure to click a background area of the page after the image has been loaded in the options and see if the image is saved ?

Is the website loading over https ?

I hope this will help.

Best wishes,

Nico

Hey Nicholas – Still having trouble with this! Is there a good way for me to share a screencast or something with you to show you the issue? Is there somewhere I can upload images or video that will allow you to view the problem?

Hello @monkeyman79,

I’m sorry you still have trouble uploading images.

You can look for an add-on of your browser in order to record your screen and share it to illustrate the issue.

Could you also try to load the image with the browser’s console opened ? ( https://documentation.concrete5.org/tutorials/how-open-browser-console-view-errors ) And then share the messages that are printed in the console.

Could you also answer the last message questions ?

Best wishes,