Image Not Showing in Email

  • Resolved brandenosborne14

    (@brandenosborne14)


    5 years, 11 months ago

    I manage more than one website and have used this plugin on one of the sites and it worked awesomely. Simple set up, it was super helpful in MailChimp. But on another site, I did the same thing and set it up the same way and it just won’t work! I think that I tried everything, but I just can’t seem to find why it is not showing the image. Please help.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author 5 Star Plugins

    (@5starplugins)

    Hi Branden,

    Try troubleshooting the raw RSS feed first, ensure the plugin is working, the images are being prepended to the description field using correct HTML and the inline CSS, and ensurw inages are set as Featured Images on each post.

    If that’s working, then you can evaluate Mailchimp and the feed it’s pulling in. Often it caches the raw feed without images, so adding a cache-bust URL add-on like “?nocache123” to the feed URL treats it as a brand new feed, and caches it fresh.

    Let me know if the raw feed looks good to you, and if the feed URL needed to be refreshed?

    Thanks,
    Rob

    Hi !

    We’ve been using the plugin for quite some time, and we didn’t have any problems. But suddenly recently the images started to not show.
    I inspected the feed, and it seems that the tag is inserted, but the srcset parameter is causing the issue, because if I deleted it the image shows.

    <img src="https://www.hispavista.com/wp-content/uploads/2019/04/breakfast-hispavista.jpg" class="webfeedsFeaturedVisual lazyload wp-post-image" alt="breakfast hispavista" style="display: block; margin: auto; margin-bottom: 20px;max-width: 100%;" link_thumbnail="1" srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27800%27%20height%3D%27250%27%20viewBox%3D%270%200%20800%20250%27%3E%3Crect%20width%3D%27800%27%20height%3D%273250%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E" data-src="https://www.hispavista.com/wp-content/uploads/2019/04/breakfast-hispavista.jpg" data-srcset="https://36s112f5p5p13bahm28fteev-wpengine.netdna-ssl.com/wp-content/uploads/2019/04/breakfast-hispavista-200x63.jpg 200w, https://36s112f5p5p13bahm28fteev-wpengine.netdna-ssl.com/wp-content/uploads/2019/04/breakfast-hispavista-300x94.jpg 300w, https://36s112f5p5p13bahm28fteev-wpengine.netdna-ssl.com/wp-content/uploads/2019/04/breakfast-hispavista-400x125.jpg 400w, https://36s112f5p5p13bahm28fteev-wpengine.netdna-ssl.com/wp-content/uploads/2019/04/breakfast-hispavista-600x188.jpg 600w, https://36s112f5p5p13bahm28fteev-wpengine.netdna-ssl.com/wp-content/uploads/2019/04/breakfast-hispavista-768x240.jpg 768w, https://36s112f5p5p13bahm28fteev-wpengine.netdna-ssl.com/wp-content/uploads/2019/04/breakfast-hispavista.jpg 800w" data-sizes="auto" width="800" height="250">

    Do you have any idea how to fix this ?
    Thanks
    Marta

    Hi Marta,

    You should really start your own support thread, this one is already resolved. (Moderators: I can’t reply using @5starplugins for some reason anymore, can you fix?)

    Mailchimp preview does not like the srcset URLs sometimes, but the emails sent out should still display ok.

    However, your srcset is not set to a URL, it’s set to a data stream of a SVG file, that is one problem:

    srcset="data:image/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27800%27%20height%3D%27250%27%20viewBox%3D%270%200%20800%20250%27%3E%3Crect%20width%3D%27800%27%20height%3D%273250%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E"

    Your other data-srcset URLs are using WPEngine’s CDN, not sure if that is recently changed but they seem to be working ok:
    https://36s112f5p5p13bahm28fteev-wpengine.netdna-ssl.com/wp-content/uploads/2019/04/breakfast-hispavista.jpg

    The premium version of the plugin does have an option to disable WordPress responsive images which should help with any srcset issues.

    Thanks,
    Rob

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Side note:

    (Moderators: I can’t reply using @5starplugins for some reason anymore, can you fix?)

    That account will remain a “Spactator” role that cannot post in these forums. It’s not banned but cannot post or reply in the forums. It may be used for pushing SVN for this plugin if you choose.

    Do not use multiple accounts. Use one and stick to that one.

    Edit: Please contact the plugins team if this is unclear.

    • This reply was modified 5 years, 11 months ago by Jan Dembowski.
Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Image Not Showing in Email’ is closed to new replies.