image not showing

  • Resolved lennynyli

    (@lennynyli)


    4 years ago

    I used your plugin to add an image to the outgoing email. Then use the test button to test receiving the email.
    I noted the image could not be viewed (I use Microsoft Outlook) even if I tried to download the image (if available)
    Can you enlighten me whether the customers will see a broken image frame, or see the image successfully?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author ThemeHigh

    (@themehigh)

    As per the WordPress forum policy, we can’t answer premium related questions on this forum. Could you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Thread Starter lennynyli

    (@lennynyli)

    It seems We used the free version, not premium

    Plugin Author ThemeHigh

    (@themehigh)

    Could you please verify whether the test mail is in your spam folder or not. If it is in the spam folder then move it to your inbox and verify whether the image is showing correctly or not.

    Thank you.

    Plugin Author ThemeHigh

    (@themehigh)

    Since we haven’t heard back from you, we believe that your issue is resolved.

    We are going to mark this thread as resolved.

    Thank you!

    Hi!

    I’m facing the same problem here.
    I send a email with my logo and other images and none is showed.
    Other problem is when i’m trying to put a hyperlink with html in text, and this is not working too.

    I’m using the free version.

    Plugin Author ThemeHigh

    (@themehigh)

    @marllooon Your issue needs a detailed check. Could you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
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