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Resolved tomorrowdesignstudio
(@tomorrowdesignstudio)

7 months, 4 weeks ago

Hi,

Since 2 days wordpress updated to the new version, the captcha image is not showing anymore, unless I am logged to the admin of the website. Instead is the small icon of a picture frame when there is an error in the page and the image is not found.

Any idea when this will be resolved? I had to remove it from my contact form for now.

Many thanks,

Elisa

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author Takayuki Miyoshi
(@takayukister)

7 months, 4 weeks ago

Where can we see the website in question?

Thread Starter tomorrowdesignstudio
(@tomorrowdesignstudio)

7 months, 4 weeks ago

I deleted the captcha for now, but this was on this page:

https://elisamillerstudio.com/contact/

Many thanks!

Plugin Author Takayuki Miyoshi
(@takayukister)

7 months, 4 weeks ago

What other plugins and theme do you use on the site?

Thread Starter tomorrowdesignstudio
(@tomorrowdesignstudio)

7 months, 4 weeks ago

The theme is called Cassia, from Themeforest.

The pluggins are: Akismet Anti-spam: Spam Protection, All in One SEO, Backuply, Broken Link Checker by AIOSEO, Cassia Core, Contact Form 7, Elementor, FileOrganizer, Google Analytics for WordPress by MonsterInsights, Google Listings and Ads, GoSMTP, Jetpack, Loginizer, MailPoet, Pinterest for WooCommerce, Qi Addons for Elementor, Qode Framework, Really Simple CAPTCHA (of course ?? , Slider Revolution, Smash Balloon Instagram Feed, SpeedyCache, SpeedyCache Pro, UserFeedback Lite, WooCommerce, WooCommerce PayPal Payments, WooCommerce Shipping & Tax, WooPayments, WPForms Lite

Thank you!

Plugin Author Takayuki Miyoshi
(@takayukister)

7 months, 3 weeks ago

Try switching to the default theme, deactivating all plugins excluding Contact Form 7, Really Simple CAPTCHA and Akismet Anti-spam, and clearing all cache data.

Why you are advised to deactivate plugins and switch to the default theme.

Thread Starter tomorrowdesignstudio
(@tomorrowdesignstudio)

7 months, 3 weeks ago

Hi Takayuki,

Thanks a lot for your advise. I will try this solution.

Many thanks for your time!

Viewing 6 replies - 1 through 6 (of 6 total)

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