Image lost

  • Resolved snsdragon

    (@snsdragon)


    3 years, 5 months ago

    Hello, few months ago, my website was hosted in google clouds but they deleted all my files, it was an eCommerce , i lost all my work of 1 year. My wbsite had jetpack plugin activated for cdn and image accelerator. Is their any chance i can get my images back,i tried everything from web archive to begging google cloud billing support.

    website url : sarewaale.com ( not working right now )

    I am open for any alternative way also. do comment.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi @snsdragon,

    I checked your URL on the system but I can’t find any Jetpack legacy connection, unfortunately. Can you confirm that the URL of the site was this one when you had Jetpack connected?

    Our CDN feature serves the images by caching them into our servers, though the caching time is temporary and doesn’t last that long to allow us/you to retrieve the images you lost.

    Do you also recall if you have a VaultPress or a Jetpack Backup plan active? This is the only way we have few chances to retrieve a backup.

    Thread Starter snsdragon

    (@snsdragon)

    I can confirm, it was https://sarewaale.com and I can confirm, jetpack plugin was active . But I didn’t had any backup plans.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hey @snsdragon,

    Even though you had a working Jetpack connection, we have no ways to retrieve your site if you didn’t have a backup plan/feature enabled.

    The Free Jetpack plan doesn’t have any features for keeping copies of your site.

    I am so sorry to bring bad news! I’d suggest trying to ask again your old hosting provider in case they can fish out something useful for you. Other than that, we can’t do much about it for you ??

Viewing 3 replies - 1 through 3 (of 3 total)
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